Client Concierge Harris Federal Law Firm

• 4.3 Lexington, KY Job Details Full-time $45,000
• $55,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Opportunities for advancement Life insurance Paid sick time Qualifications Customer relationship building Managing clients in a customer support role Client retention Empathy Client interaction via phone calls

Full Job Description About Harris Federal Law Firm:

Harris Federal Law Firm is an administrative law firm located in Lexington, KY that assists employees of the federal government in securing and maximizing their employment benefits. Our mission is to provide our clients with exceptional service as we guide them through the application process to get the benefits they deserve. We have successfully represented over 10,000 clients and are continuing to change lives through our services. About the

Culture:

We pride ourselves on our company culture and environment. We evaluate talent and performance based on a person's ability to fit our core values. We believe our commitment to our core values is the reason we have been successful in changing the lives of our clients and creating a healthy workplace for our employees. Please review them and only apply if you feel that they are also important to you and govern how you conduct yourself.

Company Core Values:

Be a Pro

• constantly look to improve at all aspects of your work Serve Others
• have a heart of service towards clients and co-workers Act with Integrity
• in humility, walk out a transparent work life About the

Role:

As our Client Concierge, you are the heartbeat of our client experience and a vital force multiplier for our legal team. Acting as a proactive central hub, you will ensure no client feels "lost" by providing 5-star support via online chat and phone calls from initial representation through post-approval transition. This is a high-capacity role for a master communicator who thrives on bringing clarity to complex situations and bridging the gap between our internal teams and the people we serve. These are the responsibilities of a

Client Experience Specialist:

Deliver a proactive, empathetic experience by anticipating client needs, providing clear guidance, and turning potential friction into trust-building moments. Serve as the primary point of contact via phone and online chat, resolving routine inquiries to protect Case Managers from interruptions and "context-switching." Act as a central hub to bridge gaps between internal teams and clients, ensuring no one goes more than one business day without a meaningful response. Support clients through the final phase of their journey by explaining the next steps and directing them to appropriate administrative or financial resources. Maintain meticulous records within Filevine and provide active feedback to leadership to help refine communication scripts and office procedures. Here are some of the opportunities this position offers: Collaborate with a team of engaged professionals Vertical and horizontal growth opportunities Extensive classroom and hands on training Schedule flexibility Sweet office perks (like an espresso bar!) These are some of the skills that we see help people succeed in this position: Self-Starter Elite communicator High Level of Emotional Intelligence Friendly and conscientious Highly organized Ability to maintain confidentiality and handle sensitive information. Familiarity with CRM platforms Proficient in standard office and computer software systems (i.e., MS Office Suite, Google Chrome, etc.)

Pay:

$45,000.00

• $55,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Opportunities for advancement Paid sick time Paid time off Parental leave Vision insurance

Work Location:

In person