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RH
Robert Half
Project Specialist
Career Insights for Concierge
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Scorecard
Based on Kentucky data
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What they do
A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
$34,309 / year median in Kentucky
+14% projected growth
Job Description
Robert Half is looking for a Project Specialist to support long-term lodging requests and client service operations in Lexington-Fayette, Kentucky. This contract opportunity with potential for a permanent role is ideal for someone who can balance customer care, vendor coordination, and negotiation while working in a fast-paced hospitality environment. The person in this role will help secure suitable hotel options, manage reservation changes, and contribute to cost-saving opportunities that align with client expectations and travel guidelines.
Responsibilities:
- Coordinate extended-stay reservation requests and present lodging solutions that match client needs, policy requirements, and service expectations.
- Evaluate hotel availability, pricing, and amenities to recommend options that align with client guidelines and budget considerations.
- Lead negotiations for longer-duration bookings, including complex requests involving tight timelines, limited inventory, or cost constraints.
- Build and maintain productive relationships with hotel partners to obtain competitive rates, discounts, and proposal opportunities.
- Monitor market activity and booking patterns to identify savings opportunities and support broader lodging consolidation efforts.
- Confirm reservations in accordance with client standards such as per diem limits, location preferences, authorized traveler rules, and required amenities.
- Address day-to-day issues involving clients and hotel partners, including reservation updates, extensions, early departures, and other changes.
- Partner with account-focused teams to deliver lodging solutions that support client programs and meet required turnaround times.
- Participate in assigned meetings, training sessions, and additional tasks needed to support service delivery and team objectives.