Primary Responsibilities Include:

Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines.\nPerform the resident move-in, move-out, and eviction processes, including all associated inspections, notifications, and paperwork.\nPerform basic accounting and collections activities; maintain the tenant ledger to track all revenue and expense associated with each lease agreement.\nPromote a high quality living environment by monitoring resident compliance with community policies, including enforcing standards and educating residents about policies, as needed.\nEnsure residents receive timely information about community events, programs, and initiatives.\nAchieve retention goals by proactively informing residents about lease renewal options and cross-community relocation opportunities; execute the lease renewal process.\nProject a positive image of the community by organizing materials, reporting defects, and spot cleaning, as needed.\nPerform administrative duties, such as answering phones, maintaining files, performing data entry, and compiling reports.\nAnd other duties as assigned.

Role Specific Requirements Include:

2+ years of relevant work experience in property management, hospitality or customer service.\nDemonstrated ability to retain customer base by securing account or lease renewal, including proven success cross-selling or upselling.\nProven success ensuring customer compliance with account or lease terms; strongly prefer experience with collections, evictions, or fee assessments.\nDemonstrated ability to resolve customer complaints by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the customer.\nDemonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to maintain professionalism.\nRequire prior experience working in an environment that demonstrates an ability to adapt to changing priorities or unexpected interruptions, including unscheduled customer interactions in person and via phone.\nComputer proficiency, including working knowledge of word processing, spreadsheet, and database software.\nValid driver's license and use of personal vehicle required.\nAbility to work weekend and evening hours. Competencies Customer Focus

Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.\nTeamwork and Collaboration
Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.\nProblem Solving and Decision Making
Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.\nResilience
Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.\nCreativity and Innovation
Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things.

Encourages experimentation and accepts failure as a driver of innovation. Exceptional Benefits for Exceptional Team Members As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

Corvias employees are eligible for:

A choice between two benefit-rich medical, dental and vision plans\n401(k) with immediate 100% vesting and up to a 4% contribution match\nGenerous paid time off that increases throughout your career\n12 paid holidays\nPaid time off to volunteer\n100% paid life and AD&D insurance\nCompany paid short-term and long-term disability coverage\nParental Leave\nMilitary Leave\nFlexible Spending Accounts (Health and Dependent Care)\nComplimentary Employee Assistance Program\nTuition reimbursement to support growth and development Equal Opportunity Employer/Veterans/Disabled Corvias Corporate Services, LLC (the \"Company\") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws Learn more about Corvias' External Recruiting Policy. 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Resident AssociateFort Polk, Louisiana, United States