Concierge

IS THIS YOU?

(RESONATE): Are you great at getting things done efficiently & quickly? Are you skilled at handling lots of moving parts? Do you understand how to communicate with customers and vendors. Are you good with logistics? Then you might be our new Concierge!

ROLE:

You will make the first impression of the community, in a front-facing role welcoming and assisting residents and their guests, and other visitors of the community. Your role is crucial in providing our residents with high-quality, safe and comfortable housing and protecting our client's value.

RESPONSIBILITIES

• Deliver high level hospitality to all residents, guests and visitors in a friendly and professional manner
• Fulfills front desk responsibilities to include answering the phone courteously with proper greetings
• Welcome and directs visitors, to ensure check in/out procedures are followed
• Loggin and tracking package deliveries
• Receive and document accurately service requests and complaints
• Communicating with unit owners, our team, vendors, and clients; Always maintain professional communications
• Handling and processing incoming mail and messages (physical and electronic), incoming calls and office walk-ins
• Prepare and send correspondence including printing and posting notices (electronic and print format as required)
• Review and follow up on work orders in the management system to ensure completion of maintenance needs
• Maintain office equipment, supplies, and files
• Assist other team members as needed in their job duties including preparing information, calendar management, handling details of other tasks for other team members, following up with various parties, and other administrative type tasks.

RESULTS:

• Professional and courteous communication with residents
• Efficient task completion with less than 10% re-work
• Clear communication with other team members, residents, and vendors; all parties informed before needing updates
• 100% of maintenance requests acknowledged within 1 business day and scheduled promptly
• Work properly documented upon completion
• Organized office records, per the office team directions

REQUIREMENTS

• Excellent interpersonal, organizational, time management and oral/written skills, with reliable follow-up on tasks
• Able to multi-task, and work with multiple interruptions
• Calm under pressure with excellent conflict management skills and a focus on customer service, proactive, and results oriented
• Positive team player with a proactive, self-starting attitude; able to work independently without constant supervision and direction
• Two years' general office experience, including reception experience; experience in property management preferred
• Ability to learn, implement, and use technology systems (email and phone systems, management software, etc.)
• Ability to lift up to 50 pounds (for packages deliveries)
• High School Diploma/GED
• Own transportation, valid driver's license, smartphone with good camera
• Professional, groomed and polished with proper grammar skills and pleasant voice tone
• Able to pass drug screening, reference, and background checks
• Ability to work flexible schedules in 24-hour operation including weekends and holidays as requested.

RESOURCES

(These are resources you will be using in this role

• while experience is preferred it is not required)
• Microsoft Word, Microsoft Excel, E-Mail (Outlook)
• AppFolio
• Smart Phone VOIP System
• Package handling and communication system (Notifi)

Job Type:

Part-time Pay:

$15.00 per hour

Work Location:

In person