POSITION

CONCIERGE

REPORTS TO

COMMUNITY

MANAGER POSITION SUMMARY

The Julia at St. Charles is searching for a Concierge that not only can provide the residents with a safe and secure environment but someone who can provide high end customer service and knowledge of the CBD community.

ESSENTIAL DUTIES

Greet and Assist People Since our concierge staff is the first impression of our community it is essential for you to have a pleasant and courteous attitude. You will be responsible for greeting guests or customers and provide assistance by opening doors, assisting residents into the front door and directing people around the community. Respond to Inquiries It is essential for you to provide information regarding directions or building facilities. People typically talk to concierge staff, who must be knowledgeable about all the features of the building as well as restaurants, shops, tourist attractions, and other important places in the vicinity. They may also hear about complaints or concerns, which you would relay to the office staff. Monitor Safety Concierge staff must stay alert during their entire shift in order to screen for security. As the first point of contact with people entering the building, they look out for suspicious activity and may check for identification or ask visitors to log in. In addition, they constantly inspect the building for safety, patrolling all areas, locking/opening common areas when they open/close, reporting damages, and reviewing surveillance. Accept Packages It's a concierge staff's job to receive mail and packages from courier services and hold these in safe storage until picked up by the intended recipient. Perform Administrative Tasks The Concierge perform other administrative tasks as requested by supervisors, such as coordinating materials for events and confirming building or guest information from databases. This role sometimes involves basic building maintenance, from mopping up something that may have spilled to tidying up the lobby.

PERFORMANCE EXPECTATIONS AND STANDARDS

Concierge staff are energetic individuals who enjoy interacting with people throughout the day. As personable as they are, they still have the assertiveness to enforce compliance with safety and establishment rules. The Julia is looking for candidates who can display the following abilities: Proper etiquette

• successful concierge staff are polite and friendly, making people feel at ease right away. They greet everyone who comes in, and they use interpersonal sensitivity to proactively offer their services when needed Customer service
• committed to creating an excellent customer experience, concierge staff answer inquiries thoroughly and accommodate requests while remaining firm about rules and policies Safety awareness
• concierge staff must be able to recognize signs of potential danger and enforce safety measures, drawing from their knowledge of self-defense, disaster response, and first aid Physical stamina
• because this job requires standing for several hours regardless of the weather, physical stamina is vital. Concierge staff also sometimes carry heavy bags for customers Attention to detail
• being observant is a key characteristic of doormen, since they monitor deliveries, building premises, and everybody coming in.

Beyond safety concerns, remembering details helps them connect better with people, especially residents or recurring customers Check us out online at www.livethejulia.com