Concierge

• Premier Commercial Property(Part-time) Security Service Specialists
• 2.

5 Cambridge, MA Job Details Part-time $25 an hour 3 hours ago Benefits Health insurance Dental insurance Qualifications Customer communication Receptionist experience within education industry English Mail distribution Concierge services Bachelor's degree Attention to detail Mail processing Associate's degree

Full Job Description Location:

Cambridge, MA (60 Acorn Park Drive) About the

Role:

We are seeking a professional and personable Concierge to be the face of a premier commercial property in Cambridge. This is a front-facing role focused on creating a welcoming, organized, and high-quality experience for all tenants and visitors. You will be the central point of contact in a state-of-the-art lobby, providing exceptional service and support. This is not a traditional security role; we are looking for a tech-savvy and service-oriented professional who excels at creating a positive and efficient environment.

Schedule:

• Operating Hours:

  Monday to Friday, 3:00 PM
• 6 PM (Part-time)

• Availability:

  part-time positions are available.

•

Flexibility:

Additional hours may be required for after-hours events.

Key Responsibilities:

• First Point of Contact:

  Serve as the primary liaison for tenants, guests, and vendors, providing a warm, concierge-style welcome and prompt assistance.

• Front Desk Management:

  Manage all front desk operations, including visitor coordination, scheduling of conference spaces using booking applications, and handling inquiries.

• Communication Hub:

  Maintain clear and effective communication with property management, first responders, and the security team to ensure timely responses and overall site safety.

• Event Coordination:

  Assist with the coordination and execution of events held in the lobby and conference areas.

• Property Oversight:

  Conduct regular walkthroughs to ensure all building equipment is functioning properly, document and report any maintenance needs, and maintain situational awareness.

• Problem Resolution:

  Professionally handle and de-escalate any challenging situations, resolving issues with composure and efficiency.

•

Package Handling:

Manage incoming deliveries and misplaced packages, which may require lifting up to 20 lbs.

Qualifications:

• A minimum of two years of experience in a customer service or receptionist role is required.
• A highly personable, energetic, and professional demeanor with a passion for service.
• Tech-savvy with strong proficiency in business computer applications, including electronic conference booking software.
• Excellent organizational and scheduling abilities with high attention to detail.
• Proven ability to remain calm and effectively de-escalate situations.
• A Bachelor's degree is preferred.
• Must provide a minimum of two professional references.

Compensation & Details:

• Pay Rate:

  $22.00
• $24.00 per hour

• Hours:

  15-20 per week, part-time status

•

Work Location:

On-site in

Cambridge, MA Pay:

$25.00 per hour

Benefits:

Dental insurance Health insurance

Education:

Associate (Required)

Experience:

Concierge:

3 years (Required)

Customer Service:

2 years (Required)

Language:

English (Required)

Location:

Cambridge, MA 02142 (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Cambridge, MA 02142 (Required) Ability to

Relocate:

Cambridge, MA 02142: Relocate before starting work (Required)

Work Location:

In person