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MGM Resorts
Customer Care Operator - MGM National Harbor
Career Insights for Concierge
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Based on Maryland data
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What they do
A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
$38,545 / year median in Maryland
+10% projected growth
Job Description
National Harbor, Maryland The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
EntityID=2&jobcode=10162
THE JOB:
Be the voice behind the experience! As a PBX Communication Operator at MGM National Harbor , you'll be the first connection guests make when they need assistance, information, or support. If you love helping people, solving problems, and creating memorable guest experiences, this is your chance to be at the center of it all.THE DAY-TO-DAY
Answer incoming calls and connect guests with the appropriate departments and team members Assist guests with questions about the property, amenities, events, and local attractions Transfer calls to hotel staff and approved mobile devices as needed Dispatch service requests to the appropriate departments Log and report telephone issues and assist with emergency repair calls when necessary Resolve guest concerns within your scope of authority and escalate issues when needed Maintain accurate records and ensure confidential information is handled appropriately Deliver exceptional service with every guest interaction Support a fast-paced operation while maintaining professionalism and attention to detailTHE IDEAL CANDIDATE
At least 18 years of age 1+ Years of Prior Relevant ExperienceTHE PERKS & BENEFITS
Health & Income Protection benefits (for eligible employees) Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room Free parking on and off shift Healthcare, financial, and time off benefits Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the communityVIEW JOB DESCRIPTION
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10162