Night Attendant

Job Summary:

The Night Attendant is to provide outstanding customer service to all guests and visitors; handle check-ins/check-outs, assist with guest requests, provide courtesy patrol, maintain a clean and safe environment and ensure the safety and well-being of the guests.

Duties and Responsibilities:

Customer Service:

Assisting guests with their needs, answering questions, and resolving issues.

Security:

Monitoring premises, ensuring the safety of guests, and responding to security alerts.

Housekeeping/Maintenance:

Maintaining cleanliness, restocking supplies, and performing basic maintenance tasks.

Record Keeping:

Completing daily checklists, reports, and other required paperwork.

Communication:

Communicating effectively with colleagues and guests. Skills Ability to work independently or within a team environment and remain motivated Able to communicate well with guests and provide professionalism and outstanding customer service to meet guests' needs.

Success Factors:

Ambassador of Joy:

Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.

Customer-Centric Focus:

Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations. Meticulous Attention to

Detail:

Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.

Effective Communication:

Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.

Ownership & Accountability:

Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.

Foster Team Collaboration:

Work collaboratively within teams, motivating others to sustain exceptional levels of performance.

Build Strong Relationships:

Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success. Safety and Security Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc. Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc. Understands and follows policies and procedures for the hotel's key control system and ensures others follow them.