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L
LCS
Concierge PRN
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Based on Michigan data
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What they do
A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
$35,978 / year median in Michigan
+13% projected growth
Job Description
If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you! When you work at
ROSE SENIOR LIVING
, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life!ROSE SENIOR LIVING
is recruiting for a hospitality focused Concierge. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner on a daily basis. They are the first face someone sees when visiting our community!POSITION
PRN position. When needed... weekends, days, and evenings. Here are a few of the daily responsibilities of aConcierge:
Provide ongoing telephone coverage. Solve issues presented by residents, guests, vendors, and suppliers in a manner so that both the organizational objectives are met, as well as the individuals feel they were served appropriately. Keep difficult situations from escalating. Accept delivery packages, document receipt of packages in log book, and notify the resident (recipient) of delivery Prepare maintenance work orders as requested by residents and staff Assist the Business Office Manager with projects/assignments. The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the LCS Hospitality Promises™ in all interactions with residents, fellow employees, and guests:- We greet you warmly, by name and with a smile.
- We treat everyone with courteous respect.
- We anticipate your needs and act accordingly.
- We listen and respond enthusiastically in a timely manner.
- We hold ourselves and one another accountable.
- We make you feel important.
- We embrace and value our differences.
- We ask, "Is there anything else I can do for you?"
- We maintain high levels of professionalism, both in conduct and appearance, at all times.
- We pay attention to details.