A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
The Box Office Representative is responsible for executing ticket transactions at Pine Knob Music Theatre, Meadow Brook Amphitheatre and Michigan Lottery Amphitheatre at Freedom Hill, Little Caesars Arena, Fox Theatre and all other company venues. Reconciles daily sales and performs other clerical duties.
Key Responsibilities:
Conducts single event ticket sale transactions at the box office and phone center. Handle Accessible Seating phone orders and respond to customer questions. Distribute will call tickets for events and games. Provide information to patrons concerning events and games as well as ticket policies. Assist with patron's mobile ticket issues. Reconcile and balance on a daily check out log. Performs other duties as assigned.
Minimum Knowledge, Skills and Abilities:
High school diploma or general education degree (GED). One to three months related experience and/or training. Possess the highest integrity and ethical standards. Knowledge of customer service principles and practice. Excellent verbal and written skills. Proficient in navigating multiple computer programs and logins. Active listening and attention to detail. Self-sufficient and dependable. Appropriate business acumen including professional appearance and demeanor. Good troubleshooting, analysis, and decision-making skills.
Preferred Knowledge, Skills and Abilities:
Experience working in the sports and entertainment industry. Knowledge with Ticketmaster system. Familiar with concept of digital ticketing.
Working Conditions:
Irregular and extended hours including nights, weekends, and holidays. Exposure to high noise level. Frequent visual/auditory attention Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The colleague frequently is required to sit. The colleague is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The colleague must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Requires long periods of time on feet. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment. Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
PRIVACY POLICY
Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world-class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Be part of Ilitch Sports + Entertainment's (IS+E) mission to amaze, inspire and unite. Our colleagues are driven by a commitment to provide world-class sports and entertainment experiences for fans, guests and partners across multiple world-class venues. Ilitch Sports + Entertainment serves as the combined business operations of the Detroit Red Wings, an 11-time Stanley Cup champion and one of the NHL's Original Six franchises, and the Detroit Tigers, a four-time World Series champion and charter member of MLB's American League. IS+E also maintains a joint venture interest in 313 Presents, Detroit's premier live entertainment company. The company operates such major venues as the award-winning and state-of-the-art Little Caesars Arena, home to the Red Wings and the NBA's Detroit Pistons; Comerica Park, home of the Tigers and concerts; and the iconic Fox Theatre, one of the most historic music venues in North America. IS+E also provides facility management services at Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, and Pine Knob Music Theatre - the top amphitheater in the world according to Pollstar's 2022 Year-End Rankings.
