Property Front Office

Description We are looking for a welcoming and dependable front desk team member to support a non-profit housing community in Grand Rapids, Michigan. This Contract to permanent position plays an important role in creating a respectful, secure, and supportive environment for residents and visitors while serving as a central point of contact for daily front desk operations. The ideal candidate is comfortable balancing hospitality, resident support, and building oversight in a community-focused setting. This opportunity is well suited for someone who communicates with empathy, stays organized, and remains calm in dynamic situations.

Responsibilities:

• Welcome residents, guests, and service providers at the front desk while offering clear directions, assistance, and courteous support.
• Manage incoming phone calls through a multi-line system, respond to routine questions, and route inquiries to the appropriate team members.
• Support residents with everyday needs such as package handling, transportation coordination, and guidance on shared community spaces.
• Build positive relationships with residents through regular interaction, attentive listening, and timely communication of support needs to staff.
• Encourage involvement in onsite programs and community activities that strengthen engagement and foster a sense of belonging.
• Help maintain orderly and inviting common areas, assist with food distribution support, and prepare spaces for resident use.
• Monitor entry points and visitor access to help maintain a safe building environment while treating all individuals with respect.
• Respond appropriately to incidents, assist with de-escalation when needed, and document or escalate concerns to management.
• Inspect shared indoor and outdoor areas, prepare rooms for incoming residents, and report maintenance or safety issues for prompt follow-up. Requirements
• High school diploma or equivalent required.
• Previous experience in reception, hospitality, concierge service, or resident-facing support is preferred.
• Ability to handle inbound calls, operate a switchboard or multi-line phone system, and manage front desk communication effectively.
• Willingness to work a flexible schedule that may include evenings, weekends, and holidays.
• Strong interpersonal skills with the ability to communicate respectfully with people from diverse backgrounds.
• Ability to maintain confidentiality, use sound judgment, and work independently with minimal supervision.
• Physical ability to stand or walk for extended periods and lift up to 50 pounds without assistance.
• Valid driver's license and the ability to obtain required First Aid and organizational certification within 180 days of starting the role.

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