Crisis Line Advocate - After Hours/Part Time LACASA is a dynamic nonprofit organization and one of the only agency of its kind in Michigan—and one of just a few in the nation—that provides all services under one roof for victims and survivors of child abuse, domestic violence and sexual violence. We offer more than 35 programs and services at no charge for victims and their families, and we employ over 80 staff members. Our recently-built facility provides an empowering environment for victims, survivors, and their families. It also offers a state-of-the-art workplace for our staff. We are committed to collaboration, diversity and inclusiveness in everything we do. If you are passionate about our mission, we invite you to explore this career opportunity with LACASA Center.

GENERAL DESCRIPTION

: The Help Line/Special Shift Advocate is responsible for managing the help line, general business phone lines, and text messaging system after-hours, weekends, and holidays. This role also provides direct support to shelter residents by responding to their needs as they arise and ensuring the overall safety and security of the facility. The position requires strong active listening and communication skills, effective problem-solving abilities, and exceptional organizational and time management skills. Shifts range from 10 to 16 hours in duration. The schedule includes one weekday shift and one weekend shift per week, with a particular need for coverage on Sundays from 8:00 a.m. to 6:00 p.m. During overnight shifts, advocates may rest when call volume is low and resident needs have been met.

QUALIFICATIONS

Qualified candidates will be at least 18 years of age and possess either a high school diploma or GED equivalent. Experience with domestic violence, sexual assault and child abuse preferred.

RESPONSIBILITIES

Responds to incoming help lines, general business lines and text messaging system. Orients new shelter residents as needed. Completes intake paperwork with shelter residents as needed. Provides crisis intervention and support to shelter residents as needed. Provides referrals and advocacy to help line callers and to residents. Completes all documentation and record keeping duties as required. Maintains shelter security; checks for locked windows and doors; responsible to arm and disarm the building alarm system at night. Facilitates exit and evaluation forms and room check prior to shelter resident's departure. Completes daily communication log. Communicates with clinical and advocacy program staff regarding shelter resident activities, relationships, and significant events. Adheres to confidentiality policy as it relates to shelter residents, clients and all aspects of agency operations; records, reports, and discussions. Behaves in a manner consistent with LACASA Philosophies, Standards of Conduct and LACASA Staff Handbook.

PHYSICAL REQUIREMENTS

Prolonged periods of working on a computer and talking on the phone. Occasionally required to lift items weighing up to 15 pounds. Required to navigate the building to ensure security of facility. LACASA does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. LACASA is an equal opportunity employer.

Work Location:

In person

Pay:

$17.00 - $20.00 per hour Expected hours: 10.0 - 24.0 per week

Benefits:

403(b) 403(b) matching Employee assistance program Paid time off

Work Location:

In person