A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
The Frauenthal Center is seeking a take-charge professional to oversee private and public events in a fast-paced environment. The candidate must be able to anticipate client needs and provide outstanding customer service. As an Event Supervisor/ House Manager, attention to detail and the ability to build positive relationships with guests and clients are a must. This job requires excellent interpersonal skills and high expectations for quality. This is a part-time hourly position with a starting wage of $17/hour—varied hours; days, nights, and weekends.
Essential Functions:
Provide all guests with a positive impression of the Frauenthal Center by offering superior, individualized guest service.
Responsibilities will include:
1. Problem-solve by addressing any issues that may arise 2. Supervision of bartenders, concessionaires, and volunteers 3. Serve as the primary contact point for clients, vendors, and part-time staff members 4. Complete detailed reports concerning how the event went 5. Play an active role as timekeeper of the schedule/timeline 6. Handle cash responsibly and accurately 7. Participate in financial reconciliations 8. All other jobs/duties assigned by Frauenthal administrative staff Knowledge, Skills, and Abilities Our ideal candidate will possess: o Responsible and accurate cash handling Excellent communication skills oFlexibility and ability to prioritize Attention to detail and strong follow-through skills oAbility to work both independently and in a team-based environment 2 years exceptional customer service Supports the mission, vision, and strategic goals of the Frauenthal Center and Community Foundation for Muskegon County to serve both internal and external customers o Follows and supports Frauenthal Center policies and procedures Embraces and supports the Frauenthal Center and Community Foundation philosophies related to diversity, inclusiveness, anti-racism, and equity oConducts self in a professional manner and represents the organization well Always maintains appropriate professional appearance Maintains confidentiality About Community Foundation for Muskegon County The Community Foundation is committed to promoting acceptance, inclusiveness, and cultural competence in its practices for governance and administration, community leadership, grantmaking, philanthropic services, and personnel and employment policies. We commit to being inclusive and reflecting the ethnic, racial, age, gender, and religious diversity of our community. Through the composition of our staff, volunteer boards, and committees, we strive to show by example that diversity creates an organization that attracts talented people and generous donors. The Frauenthal Center is owned and operated by the Community Foundation for Muskegon County. The Community Foundation for Mason County is a regional affiliate of the Community Foundation for Muskegon County.
