POSITION DESCRIPTION TITLE

Front Desk Representative

DEPARTMENT

Programs

REPORTS TO

Site Coordinator

FLSA STATUS

Exempt Non-Exempt

PRIMARY FUNCTION

Provide regular front desk and administrative support to maintain a shared welcome center while portraying Boys & Girls Club of Rochester culture to all members, business professionals, vendors, crew and community who call and visit. Answer telephones and direct calls to the appropriate party or department, greet and escort visitors; maintain visitor logs and badges, provide back-up support to administrative staff members as required.

KEY ROLES

(Essential Job Responsibilities):

Compensation:

$19.50 per hour Benefits o Paid time off o Professional development assistance o Weekends off Schedule o 1:30 pm

• 8:00 pm Monday
• Friday o Evening Shift o Flexibility during 9:00 am
• 5:00 pm full days Experience o Front Desk (receptionist): 1 year o

Customer Service:

1 year Location o 1300 40th St NW, Rochester, MN 55901 ADDITIONAL

RESPONSIBILITIES

1. Weekly data entry using Boys and Girls Club of Rochester software 2. Communicate with members, staff, and caregivers 3. Exercise authority in problems relating to members; utilize guidance from Site Coordinator 4. Assume other duties as assigned.

RELATIONSHIPS

Internal:

Greet all visitors, members, and staff with a positive and welcoming attitude. Regular contact with members as needed to discipline, advise, and counsel.

External:

Maintain contact with external community groups, schools, members' parents and others to assist in resolving problems.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Please evaluate and describe any physical skills, abilities or working conditions required to perform the essential duties of this position, as required by the Americans with Disabilities Act.

DISCLAIMER

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. If you are passionate about providing exceptional service, have a strong attention to detail, and enjoy working in a fast-paced after-school club environment, we would love to hear from you. to join our team as a Front Desk Representative!

Job Types:

Full-time, Part-time Pay:

From $19.50 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person