Investor Relations Concierge Black Swan Property Management Rochester, MN Job Details Full-time $50,000 - $55,000 a year 5 hours ago Benefits Travel reimbursement Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Email customer support Customer service Spreadsheets Writing skills AI tools proficiency Answering guest questions Attention to detail Client services Proactiveness Client interaction via phone calls Full Job Description Black Swan Real Estate owns about 2,300 apartment homes and $500M+ in assets, all self-managed from our Rochester office. We're family owned, and we want our investors — mostly doctors, business owners, retirees, and families, very few of them finance people — to feel that way too. This role is the real human being they call. The Role Every investor should be able to name the Black Swan person who looks after them — and everything that person promises should show up on time and correct. Who We're Looking For Someone who's glad when the phone rings. No finance background needed — we'll teach you the fund . What we can't teach is warmth, follow-through, and a love of getting the unglamorous details right. You answer fast, remember what matters to people, and treat other families' savings with real care.

What You'll Own People:

proactively reach out to every active investor by name; answer same-day, with only the hard questions escalated.

Precision:

chase paperwork to signature; keep subscription docs, agreements, and ownership records error-free; send distributions on schedule; stay ahead of expirations.

Rhythm:

Mon-Fri in Rochester, plus 2-4 capital raises a year (1-2 weeks each, higher volume) and ~2 investor event weekends a year, where the guest experience is yours. What You Need 1+ year looking after people and their details (front desk, hospitality, nursing, teaching, EA, property management, client service) A track record of catching mistakes before anyone else does, and saying what you're doing about a problem before you're asked Plain, warm writing; comfortable following up a 3rd, 4th, 5th time Discretion with confidential financial information; can juggle several deadlines without dropping one Solid spreadsheet/email skills; open to using AI tools daily Based in Rochester Nice to have: InvestNext (or similar), real estate/property management experience, or experience serving physicians or other high-net-worth families. How We'll Measure It Share of active investors personally contacted last quarter Average first response under 1 business day Zero documentation errors per quarter 100% of distributions on schedule Straight Talk We run on EOS (Traction): written accountabilities, a weekly scorecard, and quarterly priorities you help set. You won't underwrite deals, model returns, keep the books, give investment advice, or close new investors. Raise weeks are all-hands; 2-3 weekends a year go to events; and because this is people's savings, a small error is never a small thing. Added Benefits $6,000/year in performance bonuses, company-paid travel to investor events, and funded books/courses

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Have you ever lived in Black Swan Living Property Management? Have you ever worked for Black Swan Living Property Management?

Experience:

Attention to detail: 1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person