Position Title:

Shelter Support Specialist Position Description:

Provides full-time afternoon and evening staffing, oversight, and security of the Transitional Shelter Facility for Veterans, as needed. This position would work from 3 pm to 11 pm on Wednesday through Sunday.

Position Type:

Non-Exempt, Hourly Reports to:

Shelter Support Manager Pay Range:

$17 to $18 an hour based on experience.

Principal Duties & Accountabilities:

Acts as manager of the facility when supervisory staff are absent Maintains confidentiality of all residents Maintains front desk and reception coverage, including phone coverage Assist residents, the public, and volunteers as needed, including hosting KP Duty Volunteers Assist with meal preparation, food distribution, and kitchen clean-up as needed Monitors and documents resident traffic in and out of the facility and ensures all rules, regulations, and Code of Conduct are maintained and enforced with residents and the public Intervenes when necessary when resident issues arise and provides detailed documentation of incidents for staff on the next shift and for the supervisor Documents incidents as instructed Provides and documents regular security checks and walk-throughs of the property Conducts light cleaning and janitorial activities as required to maintain a safe, secure, and available facility Participates in all appropriate staff, supervision, and training meetings Collects data as directed and required by funders and the agency Assist with resident intake and discharge as needed Completes all training and attends staff meetings as required Other duties as assigned by the Operations Director, Clinical & Deputy Director, and other

Senior Management Minimum Qualifications:

High School Diploma or equivalent Must be 18 years of age or older Reliable / Dependable Typing and data entry experience Familiarity with Microsoft Office products Excellent oral and written communication skills Clean background check and drug screen Friendly customer service skills

Desired Qualifications:

Honorable Veteran status Experience working with homeless people Reliable / Dependable Experience working in a residential facility Mental health / human services experience