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XYZ CALL CENTER SOLUTIONS S.A.S
AI Agent Developer Household Concierge
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Job Description
AI Agent Developer - Household ConciergeSmarterHome.ai Engineering TeamWe are looking for an AI Agent Developer to design and build a next-generation household concierge agent that helps members manage everyday home-service needs through natural conversation—from finding trusted local providers to comparing quotes and scheduling services.
Key ResponsibilitiesDesign and develop AI agent reasoning, task planning, and multi-turn conversational flows.
Implement tool-calling/function-calling for provider search, ranking, quotes, availability, scheduling, and follow-ups.
Build provider matching and trust systems using reviews, ratings, licensing, and insurance data.
Integrate third-party APIs, including provider directories, booking systems, geolocation, and notifications.
Collaborate with the Platform Developer and AI team on agent architecture, APIs, and data requirements.
Monitor and improve agent performance through task completion, quality, hand-off, and customer satisfaction metrics.
Implement appropriate guardrails and escalation flows for sensitive or high-risk service categories.
Requirements3+ years of experience building production AI/LLM applications, chatbots, or agentic systems.
Hands-on experience with LLM APIs such as OpenAI, Anthropic, or similar.
Experience with tool-calling/function-calling and AI agent frameworks.
Strong prompt engineering and conversational design skills.
Experience with voice-based AI, including speech-to-text, text-to-speech, or real-time voice agents.
Experience integrating third-party APIs and working with backend fundamentals, APIs, and data models.
Ability to design solutions for ambiguous, real-world user requests.
Comfortable working in a fast-paced, startup-like environment.
Nice to HaveExperience with home services, marketplaces, or on-demand platforms.
Knowledge of trust & safety, provider verification, or reputation systems.
Experience with Vector Search / RAG.Background in telecom, home services, insurtech, or comparison-shopping platforms.
Startup or early-stage product experience.
What We OfferAn opportunity to build an AI agent from the ground up and take it from prototype to production, working directly on a consumer-facing product designed to solve real-world household needs. You will own the agent's reasoning, workflows, tool usage, and overall member experience.
Key ResponsibilitiesDesign and develop AI agent reasoning, task planning, and multi-turn conversational flows.
Implement tool-calling/function-calling for provider search, ranking, quotes, availability, scheduling, and follow-ups.
Build provider matching and trust systems using reviews, ratings, licensing, and insurance data.
Integrate third-party APIs, including provider directories, booking systems, geolocation, and notifications.
Collaborate with the Platform Developer and AI team on agent architecture, APIs, and data requirements.
Monitor and improve agent performance through task completion, quality, hand-off, and customer satisfaction metrics.
Implement appropriate guardrails and escalation flows for sensitive or high-risk service categories.
Requirements3+ years of experience building production AI/LLM applications, chatbots, or agentic systems.
Hands-on experience with LLM APIs such as OpenAI, Anthropic, or similar.
Experience with tool-calling/function-calling and AI agent frameworks.
Strong prompt engineering and conversational design skills.
Experience with voice-based AI, including speech-to-text, text-to-speech, or real-time voice agents.
Experience integrating third-party APIs and working with backend fundamentals, APIs, and data models.
Ability to design solutions for ambiguous, real-world user requests.
Comfortable working in a fast-paced, startup-like environment.
Nice to HaveExperience with home services, marketplaces, or on-demand platforms.
Knowledge of trust & safety, provider verification, or reputation systems.
Experience with Vector Search / RAG.Background in telecom, home services, insurtech, or comparison-shopping platforms.
Startup or early-stage product experience.
What We OfferAn opportunity to build an AI agent from the ground up and take it from prototype to production, working directly on a consumer-facing product designed to solve real-world household needs. You will own the agent's reasoning, workflows, tool usage, and overall member experience.