Full-Time Front Desk & Patient Experience Specialist CorAeon Caldwell, NJ Job Details Full-time $25 - $30 an hour 2 hours ago Benefits Paid holidays Paid time off Employee discount Professional development assistance Qualifications Athenahealth Customer follow-ups Google Workspace Patient scheduling systems HIPAA compliance Interpersonal skills Computer literacy Opportunity Management HIPAA Lead Conversion Medical scheduling Administrative experience Documentation tools New customer acquisition Client management Initial Contact (sales skills) Collaborative technology platforms Prospecting Sales pipeline management Productivity software Clinical confidentiality policies Sending lead generation communications Sales follow-up Lead generation tracking Full Job Description Job Summary CorAeon is seeking a highly polished, proactive, and tech-fluent Front Desk & Patient Experience Specialist to serve as the face and voice of our rapidly scaling practice. In this full-time role, you will manage end-to-end patient communication, orchestrate lead management pipelines, and deliver a pristine, high-touch environment for our high-profile clients. Our ideal candidate combines luxury hospitality-level customer service with rigorous administrative efficiency. If you thrive in a fast-paced setting, excel at converting inquiries into scheduled care, and bring deep hands-on expertise with athenaOne , we invite you to join our team.

Key Responsibilities Patient Communication & Front Desk Operations Brand Ambassadorship:

Warmly greet arriving patients, maintain an immaculate reception space, and deliver a high-discretion, VIP experience from start to finish.

Omnichannel Inquiry Management:

Serve as the primary point of contact for incoming patient inquiries across phone, SMS, direct email, and the athenaOne Patient Portal .

Appointment Orchestration:

Oversee daily patient scheduling, calendar optimization, check-ins/check-outs, and intake document collection.

Lead Management & Growth Pipeline Ownership:

Promptly capture, track, and follow up with new patient leads across digital marketing channels, web inquiries, and referrals.

Conversion & Onboarding:

Educate prospective patients on CorAeon's specialized offerings, guide them through onboarding workflows, and convert incoming interest into confirmed consultations.

Cross-Functional Routing:

Collaborate closely with clinical staff to route urgent medical inquiries, relay updates, and maintain seamless patient handoffs. Administrative & System Management Maintain accurate medical records, demographics, and billing details within athenaOne . Coordinate direct messaging, document storage, and internal communications via Google Workspace . Manage daily register balancing, copay/fee collection, and pre-visit insurance/intake verifications.

Qualifications & Requirements Experience:

Minimum of 2-3 years of front desk, patient coordination, or reception experience in a high-end medical practice, concierge clinic, integrative health center, or luxury hospitality environment.

EMR Expertise:

Direct, hands-on experience using athenaOne (Athenahealth) for scheduling, portal management, and patient messaging is required .

Lead Management Skills:

Demonstrated background managing prospective client pipelines, executing timely follow-ups, and driving patient acquisition.

Digital Literacy:

Proficiency with Google Workspace, digital communication platforms, and modern scheduling tools.

Professionalism:

Exceptional verbal and written communication, a immaculate personal presentation, and an uncompromising commitment to patient confidentiality (HIPAA compliance).

Adaptability:

High emotional intelligence, poise under pressure, and a proactive problem-solving mindset. Benefits Competitive compensation structure Paid time off (PTO) and paid holidays Professional development assistance Employee discounts on wellness services and retail offerings

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person