Member Experience Associate at Retro Fitness Member Experience Associate at Retro Fitness in Mountain Lakes, New Jersey Posted in about 4 hours ago.

Type:

full-time Part-Time Front Desk Staff Retro Fitness Whippany is looking for a friendly, reliable, and customer-focused Part-Time Member Experience Associate to join our team. This is a front-facing position that plays an important role in creating a welcoming, clean, and positive experience for every member and guest who walks through our doors. Weekend availability is required. Responsibilities

• Greet members and guests with a friendly, professional attitude and check members into the facility.
• Provide exceptional customer service and help create a welcoming, energetic gym environment.
• Assist prospective and current members with memberships, upgrades, account questions, and general inquiries.
• Conduct facility tours and assist with membership setup and onboarding.
• Maintain the cleanliness, organization, and overall appearance of the facility.
• Restock supplies and keep equipment, front desk areas, and common areas organized.
• Assist with opening and closing procedures and ensure the facility is properly secured.
• Follow all club policies, procedures, and safety standards.
• Communicate effectively with management and fellow team members.
• Help support membership sales, member retention, and overall club goals when appropriate.
• Contribute to a positive, team-oriented atmosphere and help make members feel valued every time they visit. Ideal Candidate We're looking for someone who is:
• Friendly, outgoing, and approachable
• Reliable and punctual
• Professional and comfortable interacting with people
• A strong communicator with excellent customer service skills
• Able to work independently while also being a strong team player
• Positive, energetic, and willing to take initiative
• Comfortable working in a fast-paced environment
• Passionate about fitness and creating a great member experience
• Available to work weekends and willing to maintain a consistent schedule What We're Looking For The right person doesn't need to know everything about the fitness industry on day one.

We can teach the job - we're looking for someone with the right attitude, work ethic, reliability, and personality to become a great member of our team. If you're someone who enjoys working with people, takes pride in doing things the right way, and wants to be part of a positive team environment, we'd love to hear from you.