VIP Concierge-Full Time- Eldorado Caesars Entertainment - 3.6 Reno, NV Job Details Full-time 1 day ago Qualifications Customer communication Writing skills Employee relationship building English High school diploma or GED Math Typing Full Job Description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Provide exceptional guest concierge service and welcoming atmosphere. VIP Concierge will meet, greet, and extend assistance for check in / luggage service, spa, food, show reservations along with limo transportation service. Responsible for overall maintenance of the Gold Room or VIP Room including check-in and checkout. Guest requests will be handled in accordance with written process and expedited efficiently.

HOW YOU WILL CREATE THE EXTRAORDINARY

Appropriate grooming and wearing of uniform Welcomes guests with a positive, courteous, and sincere attitude when they walk through the door Ensure guest receive the correct room type in proper working condition based upon VIP requests given Provide accurate information about the ROW special events, offers, and amenities. Extending offer to book future reservations during check in / out Collect credit card for room charges Adhere to Payment Card Industry Data Security Standards (PCI Compliance) Post room charges, paid outs, corrections as directed Work with Casino Marketing, Player Development Executives and Management to find mutually agreeable solutions when challenges arise Assist VIP Guests in obtaining reservations for dining, golf, spa, restaurants, shows, or other amenities Remain well versed and up to date with all in-house and regional events Coordinate with Housekeeping to ensure priority cleaning of VIP Guest rooms Review daily VIP arrival list and complete amenities sheets along with other special requests Assign room, suite, or penthouse as directed prior to guest arrival Coordinate with the Transportation Department for limo arrangements, floral deliveries, luggage handling or any other requests from VIP Guests Review daily VIP arrival list and complete amenities sheets along with other special requests. Assign room, suite, or penthouse as directed prior to guest arrival Coordinate with the Transportation Department for limo arrangements, floral deliveries, luggage handling or any other requests from VIP Guests Perform bartending duties Maintain cleanliness of the Gold Room and VIP Room Assist in welcoming and training any new Row team members Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned

WHAT YOU WILL NEED

Excellent communication skills with the ability to read, write and communicate verbally in English Ability to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel Ability to understand and comply with all company and departmental rules, regulations, policies and procedures Ability to establish and maintain effective working relationships with staff and Guests High School diploma or equivalent

Experience:

Must have excellent communication skills in English both written and verbally. PC skills including familiarity with Outlook, Excel, Word, LMS programs desired. Prior Hotel and Bartending skills preferred

Certificate/License:

Alcohol Awareness Certified, Gaming Certification, Must be 21 years or older

ADDITIONAL REQUIREMENTS

Work may be performed in areas, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated. Constant contact with Guests and staff is necessary Requires mobility Requires constant standing; frequent use of office equipment, computer, calculator, fax machine, copy machine; reaching up to 24 inches Requires the ability to distinguish letters, numbers, and symbols. Requires eye/hand coordination, normal vision range and absence of color blindness Area where work is performed consistently smoke or in a smoke-filled environment

GUEST SERVICE

(INTERNAL/EXTERNAL)

STANDARDS

Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS

Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.