A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
The Villa Concierge at Edgewood Tahoe Resort is responsible for delivering exceptional, personalized service to our most esteemed guests. This role ensures that Villa guests experience a seamless, luxurious, and memorable stay by anticipating their needs and exceeding expectations. The ideal candidate is a hospitality professional with a deep understanding of luxury service, a proactive mindset, and an extensive knowledge of high-end travel experiences, fine dining, and exclusive events.
Key Responsibilities:
Develop and maintain strong relationships with high-profile guests, catering to their unique preferences and requests. Act as the primary point of contact for VIP guests, ensuring timely and efficient resolution of any issues. Anticipate guest needs and proactively offer tailored recommendations and services. Handle confidential and sensitive guest information with discretion and professionalism. Arrange private dining experiences, spa treatments, and personalized resort activities. Collaborate with all resort departments (housekeeping, food & beverage, spa, security) to deliver a seamless luxury experience. Maintain an up-to-date knowledge of the resort's offerings, local attractions, and global luxury trends. Monitor VIP guest satisfaction and address feedback with discretion and urgency. Uphold the resort's brand standards by embodying elegance, discretion, and professionalism. Engage with high net-worth individuals and celebrities while maintaining the highest level of service etiquette. Perform other related duties as assigned to support the overall success of the team and business.
Qualifications and Skills:
Ability to work flexible schedules, including nights, weekends, and holidays. Minimum of 2 years in luxury hospitality, VIP guest services, or high-end concierge roles. Exceptional interpersonal and communication skills. Strong problem-solving abilities and adaptability. Extensive knowledge of luxury services, fine dining, and high-end travel. Proficiency in concierge software and luxury service platforms. Passion for delivering world-class hospitality. Discreet, polished, and professional demeanor.
Physical Requirements:
Must be able to safely lift, move, and stack items weighing up to 40 lbs. Able to perform physical tasks, including bending, lifting, and standing for extended periods.
