Concierge- Customer Support

Concierge- Customer Support Greenlight Networks - 3.9 Rochester, NY Job Details Full-time $19 - $23 an hour 4 days ago Benefits Health insurance Qualifications Live chat Bilingual Record keeping Network troubleshooting Microsoft Excel Microsoft Outlook Phone communication Organizational skills Technical troubleshooting support Cross-functional collaboration Associate's degree Communication skills Technical Proficiency Entry level Cross-functional communication Client interaction via phone calls Full Job Description As a Customer Support Concierge, you'll be the voice and problem-solver our customers rely on. You'll play a key role in delivering a best-in-class experience by helping customers navigate everything from installation to troubleshooting—making their day easier and their connection seamless. This position is located in office at our headquarters in Rochester, NY. Essential Functions Serve as the primary point of contact for customers, installers, and internal teams—delivering a best-in-class experience every time Troubleshoot connectivity and service-related issues via phone, email, and chat Support customers with billing questions, service inquiries, and inbound sales needs Communicate technical information in a clear, concise, and approachable way Accurately document all customer interactions and resolutions Manage multiple priorities in a fast-paced, team-driven environment Collaborate across teams and step in to support additional responsibilities as needed Knowledge, Skills and Abilities Strong PC hardware and software knowledge; home networking experience is a plus Excellent written and verbal communication skills with a friendly, customer-first approach Ability to simplify technical concepts for a non-technical audience Strong attention to detail and organizational skills Ability to work both independently and collaboratively within a team Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Curiosity and interest in learning how a fiber-optic network is designed, built, and operated Bilingual skills are a plus Education and Experience Associate's degree or equivalent experience preferred Because we operate as an essential business, flexibility is key—this role includes non-traditional hours and may require weekend shifts to support our customers

Compensation:

Our job titles may span more than one career level. The pay range for this position is $19.00 - $23.00 an hour. The actual salary offered may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at www.greenlightnetworks.com/careers/.