Seasonal Customer Service & Concierge Specialist Ritani

•3.0 White Plains, NY Job Details Full-time $23

•$24 an hour 1 day ago Qualifications Teamwork Customer relationship building Email customer support Phone communication High school diploma or GED Managing clients in a customer support role Client services Organizational skills Jewelry sales Technical Proficiency Client interaction via phone calls

Full Job Description Seasonal Customer Service & Concierge Specialist Location:

White Plains, NY Employment Type:

Full-Time Seasonal Pay:

$24/hour

Schedule:

8-hour shifts; flexibility required, including evenings and

Sundays Seasonal Position:

Holiday Season, with opportunity for full-time employment after the holidays based on performance and business needs About the Role Ritani is looking for a Seasonal Customer Service & Concierge Specialist to join our team during the busy holiday season. This is a dynamic, client-facing role focused on providing an exceptional, personalized online and in-person shopping experience. As a Concierge Specialist, you will guide clients through their jewelry journey—from finding the perfect diamond or engagement ring to selecting fine jewelry—while providing the high-touch, white-glove service that defines the Ritani experience. The ideal candidate is personable, polished, highly organized, sales-minded, and genuinely enjoys helping people. You should be comfortable taking ownership of a client's needs, solving problems, following up proactively, and creating relationships that encourage clients to choose Ritani. This is a full-time seasonal opportunity with the potential to transition into a permanent full-time position after the holiday season based on performance, results, and business needs. Key ResponsibilitiesClient Experience & Concierge Service Provide exceptional, personalized service to clients throughout their shopping journey. Assist customers in finding the perfect diamond, engagement ring, wedding band, or fine jewelry piece. Build trust and rapport with clients through thoughtful, knowledgeable, and responsive communication. Take ownership of client questions and concerns and follow issues through to resolution. Assist with in-person appointments and provide a welcoming, luxury experience. Respond to customer inquiries promptly and professionally, generally within 24 hours. Provide proactive follow-up before and after purchases to ensure a seamless experience. Sales & Client Development Help convert customer inquiries into sales by understanding client needs and providing personalized recommendations. Follow up with customers who have not yet purchased and assist them in moving forward with their decision. Reach out to abandoned-cart and prospective clients by phone and email. Identify opportunities to recommend additional products, services, and solutions. Develop ongoing relationships with clients and create opportunities for repeat business and referrals. Meet or exceed defined sales and customer-service goals. Customer Service & Order Support Assist clients with order questions, changes, repairs, exchanges, sizing concerns, and other service needs. Coordinate with internal departments to resolve customer issues efficiently. Communicate order updates and important information throughout the customer journey. Escalate issues appropriately while maintaining ownership of the client experience. Ensure accurate and timely processing of customer requests and transactions. Back Office & Team Support Maintain an organized customer lead board, inbox, and client records. Schedule and coordinate customer appointments. Document customer interactions and follow-ups accurately. Partner with internal teams to advocate for the customer and identify opportunities to improve the overall client experience. Assist colleagues with customer coverage and other operational tasks as needed. Follow company policies and procedures to ensure a consistent, high-quality customer experience. What Success Looks Like The successful candidate will: Deliver a consistently elevated, white-glove customer experience. Build meaningful relationships with clients. Convert inquiries and leads into sales. Proactively follow up with customers rather than waiting for them to reach out. Resolve customer issues efficiently and professionally. Demonstrate strong product knowledge and continually develop expertise in diamonds and fine jewelry. Work collaboratively with the team and communicate effectively across departments. Demonstrate measurable results throughout the seasonal period.

Qualifications Required:

High School diploma or equivalent. Minimum 6 months of relevant customer service, sales, or luxury retail experience. At least one year of luxury sales experience preferred. Strong customer-service and relationship-building skills. Excellent verbal and written communication skills. Comfortable communicating with customers by phone, email, and in person. Strong organizational skills and attention to detail. Proficient with technology and comfortable learning new systems. Ability to multitask and manage multiple clients and priorities. Strong problem-solving skills and a willingness to take ownership. Ability to work independently while also contributing to a team environment. Flexible availability, including evening shifts and Sundays.

Preferred:

Previous jewelry or fine jewelry experience. Experience in luxury retail or high-touch client service. GIA certification or jewelry education is a plus. Experience with CRM, customer-service, or sales platforms. Schedule & Availability This is a full-time seasonal position requiring flexibility during the busy holiday season.

Ritani operating hours are:

Monday:

9:00 AM

•10:00

PM EST Tuesday:

9:00 AM

•10:00

PM EST Wednesday:

9:00 AM

•10:00

PM EST Thursday:

9:00 AM

•10:00

PM EST Friday:

9:00 AM

•5:00

PM EST Saturday:

Closed Sunday:

12:00 PM

•7:00 PM EST Evening and Sunday availability is required. Opportunity for Permanent Employment This position is intended to support Ritani during the holiday season, with the opportunity to be considered for a permanent full-time position after the holidays . Permanent employment will be based on individual performance, sales and service results, reliability, client feedback, teamwork, and the company's ongoing business needs. Compensation $24/hour Location White Plains, NY 10601 Candidates must be able to reliably commute to the White Plains office or plan to relocate before starting employment. Equal Opportunity Employer Ritani is an equal opportunity employer and does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class. Ritani only hires individuals authorized for employment in the United States.

Pay:

$23.00

•$24.00 per hour Expected hours: 40.0 per week

Work Location:

In person