The Member Experience Associate serves as the first point of contact for members, guests, and visitors at the YMCA of Yonkers. This frontline position delivers exceptional customer service while creating a welcoming, inclusive, and mission-driven environment that encourages members to achieve their goals and build lasting connections. Working as part of the Welcome Center team, the Member Experience Associate supports membership services, registrations, facility tours, member engagement, and daily operations while helping ensure every interaction reflects the YMCA's commitment to strengthening communities.

Qualifications:

• High school diploma or equivalent required; some college preferred.
• Minimum of one year of customer service, hospitality, retail, or community-facing experience.
• Strong interpersonal, communication, and problem-solving skills.
• Excellent organizational and time management abilities.
• Proficiency with computers, digital systems, and mobile applications.
• Ability to work effectively with diverse populations in a welcoming and inclusive environment.
• CPR/AED certification or ability to obtain within 30 days of hire.
• Bilingual English/Spanish preferred.