Workplace Experience Associate - Cleveland, OH

Workplace Experience Associate - Cleveland, OH Cleveland, OH Job Details Full-time $55,000 - $60,008 a year 11 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Employee onboarding Microsoft Excel Microsoft Outlook Guest relations Phone communication Greeting customers Process improvement Mid-level Improving operational efficiency Bachelor's degree Staff training Data interpretation Presentation creation Phone etiquette Customer complaint resolution Full Job Description About the

Role:

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location. Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed. Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. Oversee support for the team as directed including office supply management, meeting coordination, and equipment care. Review customized client materials to ensure they follow brand guidelines. Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building. Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups. Follow specific directions as given by the manager and work under minimal supervision. Gather and analyze data to identify and solve complex problems that arise with little or no precedent. Impact own team and other teams whose work activities are closely related. Suggest improvements to existing processes and solutions to improve the efficiency of the team. Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You'll Need:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. A minimum of 2 years of front desk, concierge, customer service, or other hospitality experience. Open and flexible work schedules. Ability to comprehend and interpret and action instructions. Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help. Apply a high level of attention to detail as well as strong verbal and written skills. Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Extensive organizational skills with a strong inquisitive mindset Why CBRE? A culture of respect, integrity, service, and excellence crafts our approach to every opportunity! This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, Vision insurance, generous PTO and more CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Experience Associate position is $55,000 annually and the maximum salary for the Workplace Experience Associate position is $60,008 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

Equal Employment Opportunity:

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).