Front Desk Agent - Lodge

DUTIES AND RESPONSIBILITIES

Specific duties include, but are not limited to, the following:

• Take reservations via phone and in person
• Work with a multi-line phone system
• Greet and register guests as they arrive
• Handle cash and make change
• Receive and process payment for accommodation
• Answer guest questions, handle requests and take care of issues that arise
• Inform guests of local places of interest and provide directions
• Maintain room inventory
• Balance guest folios
• Be familiar with frequent-stay guest programs and special packages
• Understand the importance of increasing revenue
• Work in conjunction with other departments
• Maintain the appearance of the lobby
• Handle beverage and/or gift shop sales
• Make coffee, prepare breakfast
• Assist housekeeping as needed
• Perform other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Excellent customer service skills
• Ability to be welcoming and courteous to guests, coworkers and vendors
• Must be organized and able to multitask
• Ability to remain cheerful under stress
• Maintain a professional demeanor and appearance at all times
• Ability to understand and carry out instructions
• Good knowledge of the local area and businesses
• Good communication skills
• Basic math and reading skills
• Strong interpersonal and problem-solving skills
• Strong typing / keyboarding skills
• Strong computer knowledge
• Ability to memorize a large amount of different, detailed, computer procedures

PREFERRED QUALIFICATIONS

• Previous related work experience
• High School Diploma or

GED REQUIRED LICENSES / CERTIFICATIONS

• Food Handler's Card (will be completed once hired)
• Alcohol Service Permit (based on location, will be completed once hired)
• Must pass a criminal background check

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Work requires standing for most of each shift
• Must be able to lift up to 25 pounds
• Primary worksite is indoors

WORK HOURS AND WAGE

• Day and night shifts, weekends and holidays
• Hourly position, Non-Exempt
• $16.

00 per hour

REQUIRED

• Must be at least 21 years old

VINTAGE HOTELS, INC.

is an Equal Opportunity Employer All qualified applicants are considered regardless of race, religion, color, age, sex, marital status, nationality, veteran status, genetic information or non-disqualifying disability.

Pay:

$16.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance Ability to

Relocate:

Grants Pass, OR 97526: Relocate before starting work (Required)

Work Location:

In person