UPMC Altoona is seeking a compassionate, outgoing Patient & Family Concierge to support patients and loved ones on our T12 Cardiology Unit. This casual role is ideal for someone who enjoys helping others, being a part of a team, and helping to create a positive environment! Shifts are self-scheduled and may include weekends and holidays. Role Overview The Patient & Family Concierge plays a vital role in creating a welcoming, supportive environment for patients, visitors, and colleagues. This position provides hands-on, non-clinical support across the hospital, adapting to daily needs while remaining focused on patient satisfaction, safety, and quality of care from first to last impression. Key Responsibilities Patient & Visitor Support Greet patients and families warmly and provide directions, escorts, and general hospital information Serve as a resource for visiting hours, policies, parking validation, and wayfinding Protect patient privacy and confidentiality at all times Assist with patient belongings tracking and issue scooters or parking passes when appropriate Answer unit phones, respond to call lights under clinical direction, and interact regularly with patients to assess basic needs Patient Experience & Engagement Actively socialize with patients and help promote comfort and mobility as appropriate Print and distribute daily plans of care Support patients with navigation of the UPMC Patient Portal Demonstrate UPMC Values and Experience behaviors, including AIDET, Escort Don't Direct, and Own Your Zone Environmental & Unit Support Maintain cleanliness and organization of patient rooms, public areas, and equipment Perform bed making, linen changes, trash removal, and supply replenishment Monitor assigned areas for maintenance issues and report concerns Assist with family lounges, kitchens, and unit-specific logs or stocking tasks Dietary & Nourishment Services Assemble, deliver, and set up meal trays using proper patient identification and scripting Deliver nourishments as requested while following food safety and sanitation guidelines Maintain cleanliness of food service equipment and areas Patient Transport & Equipment Safely transport patients, equipment, and lab specimens throughout the hospital Disinfect and inspect transport equipment and document activity in tracking systems Assist with telehealth cart setup, breakdown, routine testing, and cleaning Supply & Equipment Management Stock patient rooms and supply areas, including PPE and patient-care items Monitor inventory levels, expiration dates, refrigerator temperatures, and equipment usage Deliver supplies and materials accurately and timely to designated areas What We're Looking For Strong communication and customer service skills Empathy, professionalism, and a calm presence under pressure Ability to adapt and assist across multiple service areas Commitment to teamwork, safety, and patient-centered care Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times. High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED. Previous experience in health care or customer service is a plus, but not required.

Ability to follow written and verbal instructions.

Licensure, Certifications, and Clearances:

Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran