UPMC Altoona is seeking a compassionate, outgoing Patient & Family Concierge to support patients and loved ones in our Emergency Department. This casual role is ideal for self-motivated individual who enjoys helping others, thrives in a fast-paced team environment, and takes pride in creating exceptional experiences during stressful moments. Shifts are self-scheduled and may include weekends and holidays. Available shifts fall between 7:00 AM and 3:00 AM , with flexibility within that range.

Casual Position Requirements:

Must work a minimum of 36 hours in a 6-week scheduling period A minimum of 24 hours must be either off shift and/or weekend time: Off shift is 3pm-3am Weekends begin at 7pm Friday night and go through 3am Monday morning A student must work a minimum of 12 hours in a 6-week scheduling period. The off shift and/or weekend requirement can be met simultaneously; for example, a 7a-7p shift on a Saturday means you will have fulfilled 12 of the 24-hour shift/weekend requirement and 12 of the 36-hour 6-week requirement. Role Overview The Patient & Family Concierge plays a vital role in creating a welcoming, supportive environment for patients, visitors, and colleagues. This position provides hands-on, non-clinical support across the hospital, adapting to daily needs while remaining focused on patient satisfaction, safety, and quality of care from first to last impression. Key Responsibilities Patient & Visitor Support Greet patients and families warmly and provide directions, escorts, and general hospital information Serve as a resource for visiting hours, policies, parking validation, and wayfinding Protect patient privacy and confidentiality at all times Assist with patient belongings tracking and issue scooters or parking passes when appropriate Answer unit phones, respond to call lights under clinical direction, and interact regularly with patients to assess basic needs Patient Experience & Engagement Actively socialize with patients and help promote comfort and mobility as appropriate Print and distribute daily plans of care Support patients with navigation of the UPMC Patient Portal Demonstrate UPMC Values and Experience behaviors, including AIDET, Escort Don't Direct, and Own Your Zone Environmental & Unit Support Maintain cleanliness and organization of patient rooms, public areas, and equipment Perform bed making, linen changes, trash removal, and supply replenishment Monitor assigned areas for maintenance issues and report concerns Assist with family lounges, kitchens, and unit-specific logs or stocking tasks Dietary & Nourishment Services Assemble, deliver, and set up meal trays using proper patient identification and scripting Deliver nourishments as requested while following food safety and sanitation guidelines Maintain cleanliness of food service equipment and areas Patient Transport & Equipment Safely transport patients, equipment, and lab specimens throughout the hospital Disinfect and inspect transport equipment and document activity in tracking systems Assist with telehealth cart setup, breakdown, routine testing, and cleaning Supply & Equipment Management Stock patient rooms and supply areas, including PPE and patient-care items Monitor inventory levels, expiration dates, refrigerator temperatures, and equipment usage Deliver supplies and materials accurately and timely to designated areas What We're Looking For Strong communication and customer service skills Empathy, professionalism, and a calm presence under pressure Ability to adapt and assist across multiple service areas Commitment to teamwork, safety, and patient-centered care