Cedar Crest, Lehigh Valley Hospital
Muhlenberg, Lehigh Valley Hospital
Hazleton, and Lehigh Valley Hospital
Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety.

These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

SummaryServes as the first point of contact for patients and plays a pivotal role in ensuring a seamless, high-quality patient experience. This role combines administrative, clerical, and clinical responsibilities to enhance workflow efficiency, optimize patient care coordination, and provide direct clinical support. Collaborates with providers, clinical team, and administrative staff to facilitate care delivery while upholding a high standard of customer service.

Job DutiesBehaves in a professional and empathetic manner to build trust, comfort, understanding and relationships with consumers and the secondary guest(s). Coordinate and perform patient check-in/check-out, ensuring accurate registration and information collection. Verify insurance eligibility, collect payments (co-pays or self-pay fee), and process referrals. Schedule appointments while optimizing clinic workflow. Handle patient inquiries. Maintain electronic medical records (EMR), ensuring accuracy and compliance. Maintaining all required logs includes but is not limited to quality control logs and stat cart checks. Measurement and collection of patient data including temperature, pulse, oxygenation saturation, respirations, blood pressure, height, weight, and in indicated pediatric patients, length, and head circumference. Ensure accurate documentation in the medical record. Assist providers with the collection of patient information including reason for visit, chief complaint, health history, allergies and current medications for provider review. Complete patient rooming process and implement standard operating procedures to expedite the care process and provide patient comfort. Identify patient risks and communicate them to the provider. Prepare and maintain exam rooms, ensuring proper sanitation and supply stocking. Collect and prepare lab specimens and complete necessary requisitions. Administer medications and vaccinations per provider orders and established protocols within their scope of practice. Support patient procedures and assist with medical examinations. Complete follow-up phone calls to all patients within two to three days post discharge.

Minimum QualificationsSpecialized Diploma as a Medical Assistant or completion of LVPG Medical Assistant Trainee course. Strong multitasking, organizational, and problem-solving skills. Proficiency in EMR systems, word processing, and Excel. Ability to adapt to changing priorities while maintaining efficiency, in a fast-paced healthcare environment. Excellent communication and interpersonal skills, demonstrating empathy and professionalism. Exceptional customer service and phone etiquette. Knowledge of clinical workflows, medical terminology, and basic patient care practices. BLS

Basic Life Support
American Heart Association Within 30 Days Preferred QualificationsAssociate's Degree from a Medical Assistant Program. 1 year customer service experience in a healthcare setting. CCMA
Certified Clinical Medical Assistant
National Healthcareer Association Upon Hire or CMA
Certified Medical Assistant
American Association of Medical Assistants Upon Hire or CMAC
Clinical Medical Assistant Certification
American Medical Certification Association Upon Hire or MAC
Medical Assistant Certification
American Medical Certification Association Upon Hire or NCMA
National Certified Medical Assistant
National Center for Competency Testing Upon Hire or NRCMA
National Registered Certified Medical Assistant
National Association for Health Professionals Upon Hire or RMA
Registered Medical Assistant
American Medical Technologists Upon Hire Physical DemandsLift and carry 25 lbs. frequent sitting/standing, frequent keyboard use,
patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer:

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

https:

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