A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
This position is responsible for serving as an information and customer service source for a program providing shoppers with a bag free shopping experience. This includes delivery services for their purchases at participating mall tenants. This position is a front line position and provides one on one interaction with customers. Consequently, strong sales and customer service skills are essential.
PRINCIPAL RESPONSIBILITIES
The successful candidate's responsibilities will include, but not be limited to: Knowledgeable about all aspects of the bag free shopping and home delivery service and able to communicate the benefits and procedures to our customers Provide an excellent customer experience through pick up, storage and delivery of customer's purchased goods With speed and accuracy, pick up items from mall stores, organize them at the consolidation center and prepare them for delivery back to the shopper Complete training programs and use the skills learned to provide excellent service and maximize sales Develop complete understanding and familiarity with the mobile technology solution used for notification of required pick-ups and deliveries Responsible for loss prevention of the items Ensure the condition of the product is new and undamaged throughout the transaction(s) Complete tracking requirements at each step of the process leveraging the mobile technology tool Responsible for maintaining a professional physical appearance of oneself as well as the working areas, both at Simon Guest Services locations and in storage areas, including marketing materials, signage, displays, etc. Ability to respond to customer inquiries and advise on the appropriate resolution Ability to provide directions to customers. Respond to general inquiries and answer questions about the shopping center. This includes but is not limited to, information such as public transportation schedules, shopping center marketing and business activities both at the mall and community related (in a concierge-like manner) Provide support and assistance to other departments as requested by supervisor Participate in team meetings and efforts to implement the center's projects and achieve the center's goals Complete documentation as required by the program, Director of Marketing & Business Development or Mall Manager regarding the initiative Serve as a liaison to tenants in communicating about the program Responsible for achieving assigned goals for timeliness and accuracy of pick-up and delivery
MINIMUM QUALIFICATIONS
High School degree or equivalent 2+ years in consumer-facing service, such as retail, restaurant or hospitality Ability to physically move at a fast pace with stamina to sustain this pace over a period of up to 5 hours, with up to 100% of his/her time on their feet Computer/mobile app literacy - familiarity with Apple iOS apps Strong verbal communication skills Multi-task oriented Available to work a flexible schedule including weekdays, weeknights, weekends, and holidays
LEADERSHIP CHARACTERISTICS
Ability to remain calm and pleasant in stressful situations while maintaining a willingness to be helpful in fulfilling the customers' needs Articulate, outgoing and able to present a professional, pleasant and courteous appearance at all times Simon is a global leader in retail real estate ownership, management and development and an S&P 100 company (
Simon Property Group, NYSE:
SPG). Our industry-leading retail properties and investments across North America, Europe and Asia provide shopping experiences for millions of consumers every day and generate billions in annual retail sales. Our portfolio includes assets of national and international renown - proven assets that are the preferred location for retailers. In addition to our high quality properties, Simon is also known for our strong balance sheet, a long-tenured and well-respected senior management team, and our innovative spirit, as reflected in a 50 + year history of successful retail real estate development, management, and leasing. Simon was named Fortune's Most Admired Real Estate Company eight times. We have experienced an explosion of growth and innovation unprecedented in the industry and we look forward to Simon's future. Simon is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you require assistance or need to request an accommodation due to a disability, please email CandidateAccommodations@simon.com. Please note this email is intended only for accommodation requests related to the application and interview process. Any other correspondence will not receive a response.
