Customer Service Concierge - Skilled Nursing Myerstown/Lebanon, PA Area $18-$21/hour | Full-Time We are seeking a Customer Service Concierge who is passionate about helping people and creating a positive experience for residents and their families. This is a people-focused, face-to-face customer service role . The Concierge serves as a friendly point of contact, listens to concerns, helps solve problems, and follows through to ensure residents and families feel heard, supported, and valued. Responsibilities Welcome new residents and families and help create a positive admission experience Build relationships and regularly check in with residents Listen to concerns and work with the appropriate team to resolve issues Think creatively and outside the box to find solutions Follow up to ensure concerns are resolved before they become complaints Support a positive admission, stay, and discharge experience Help identify and share resident success stories and positive experiences Qualifications High school diploma or equivalent required Previous experience in a face-to-face customer service role Excellent communication and listening skills Comfortable handling challenging situations and conversations Strong problem-solving and follow-through skills Positive, friendly, and approachable personality Ability to take ownership and find solutions Healthcare experience is a plus but not required. We are especially interested in candidates with backgrounds in hospitality, customer service, retail, banking, hotels, restaurants, patient experience, sales, or other positions where creating a positive customer experience was a priority. If you enjoy working with people, solving problems, and finding ways to make someone's experience better, we'd love to have you join our team. INDPAMKT