Oxford Athletic Club is the most extensive private health and fitness club in the Pittsburgh area and is nationally recognized by the Health & Fitness Association for excellence.

Job Title:

Fitness Floor Concierge Job Description:

We are looking for an enthusiastic and detail-oriented Fitness Floor Concierge to provide exceptional customer service and ensure the smooth operation of our fitness area. As a Fitness Floor Concierge, you will be responsible for assisting members with equipment use, maintaining the cleanliness and organization of the gym floor, and enforcing gym policies to promote a safe, welcoming, and high-end fitness experience. All shifts are needed

Key Responsibilities:

Provide Exceptional Customer Service:

Greet and assist all gym members and guests with a friendly, professional, and approachable demeanor.

Monitor and Maintain Fitness Floor:

Oversee the fitness area to ensure a clean, safe, and organized environment, including wiping down machines, organizing equipment, and removing any clutter. Assist with

Equipment Use:

Help members understand how to properly use equipment and provide assistance as needed during their workouts.

Enforce Gym Policies:

Ensure that gym policies (such as equipment usage, cleanliness, and safety guidelines) are followed to promote a respectful and efficient environment for all members.

Address Member Concerns:

Handle member feedback, questions, and concerns in a timely, positive, and solution-oriented manner.

Promote Safety:

Keep an eye on the floor to ensure the safety of members, making sure all equipment is used properly and safely. Maintain a

Clean Environment:

Regularly clean fitness equipment, ensure towels and supplies are stocked, and keep the floor free from any hazards or distractions. Collaborate with

Team:

Work closely with other team members to maintain a high level of service and ensure all aspects of the fitness area are well-managed.

Skills and Qualifications:

Excellent Customer Service:

Ability to interact with a diverse group of individuals in a friendly, positive, and professional manner.

Strong Communication Skills:

Ability to communicate clearly and effectively, both in person and through other communication methods (email, phone, etc.).

Knowledge of Fitness:

A basic understanding of gym equipment, exercises, and fitness protocols is preferred. Certification in fitness or health-related fields is a plus.

Detail-Oriented:

Ability to manage multiple tasks efficiently and with attention to detail.

Problem-Solving Abilities:

Ability to resolve conflicts and handle member concerns with a solution-oriented mindset.

Team Player:

Comfortable working as part of a team in a fast-paced, high-end environment.

Physical Stamina:

Ability to stand or walk for extended periods, lift equipment, and assist members with physical tasks. Able to lift up to 100 pounds.

Preferred Qualifications:

Previous Experience:

1-3 years of experience in hospitality, fitness, or customer service industries, particularly in high-end facilities or luxury environments.

Certifications:

CPR/AED certification or relevant fitness certifications are a plus.

Aesthetic and Professional Presentation:

A polished and professional appearance that aligns with the luxury environment.

Rate of Pay:

$12-$14/hour based on experience.

Pay:

$12.00 - $14.00 per hour

Benefits:

Employee discount Ability to

Commute:

Wexford, PA 15090 (Required) Ability to

Relocate:

Wexford, PA 15090: Relocate before starting work (Required)

Work Location:

In person