A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
Front Desk Manager Jamie Scott Fitness Columbia, SC Job Details Part-time $49,000 a year 1 day ago Benefits Opportunities for advancement Qualifications Teamwork Interpersonal skills Employee relationship building Fitness sales Team development Staff training Full Job Description Jamie Scott Fitness is looking for an energetic, organized, and service driven Studio Manager to lead our front desk operations and help create an exceptional member experience. This leadership role is responsible for managing the front desk team, overseeing daily studio operations, building strong relationships with members, and driving member satisfaction and retention. As the face of the studio, the Studio Manager sets the tone for our culture by creating a welcoming atmosphere, ensuring smooth day-to-day operations, and maintaining the high standards our members have come to expect. The ideal candidate is a natural leader who enjoys building relationships, solving problems, and helping both members and staff succeed.
Shift time window:
5:00am - 1:00pm and 5:00pm - 7:00pm Leadership & Team Management Lead, coach, and support the front desk team to deliver exceptional customer service. Create schedules, monitor attendance, and ensure shifts are properly staffed. Train new front desk team members on studio policies, systems, and member service expectations. Foster a positive, team-oriented culture and lead by example. Member Experience & Retention Serve as the primary point of contact for member questions, concerns, and feedback. Build meaningful relationships with members to enhance engagement and retention. Proactively identify opportunities to improve the member experience. Follow up with new members, inactive members, and membership inquiries. Assist with membership sales, upgrades, renewals, and cancellations professionally and compassionately. Ensure every member and guest feels welcomed, valued, and connected to the JSF community. Daily Studio Operations Oversee daily front desk operations, including member check-in, guest registration, and phone/email communication. Give studio tours and introduce prospective members to our programs and community. Ensure the studio is clean, organized, and presentation-ready throughout the day. Coordinate with instructors and staff to ensure classes and events run smoothly. Monitor studio supplies and communicate maintenance or repair needs promptly. Facility Maintenance Perform routine cleaning and sanitizing throughout the studio. Maintain clean and well-stocked restrooms and common areas. Organize equipment and ensure workout spaces remain safe and inviting. Report broken equipment, maintenance issues, or missing items promptly. Qualifications Excellent leadership, customer service, and communication skills. Passion for creating outstanding member experiences. Strong organizational and problem-solving abilities. Ability to multitask and thrive in a fast-paced environment. Professional, positive, and approachable attitude. Comfortable performing cleaning and facility maintenance tasks. Ability to move and lift equipment up to 40 lbs. (equipment is on wheels). Dependable, punctual, and self-motivated. Previous management, customer service, or fitness industry experience preferred. Benefits & Perks Complimentary Jamie Scott Fitness membership Opportunities for professional growth and advancement Positive, supportive, and team-focused culture Competitive compensation The opportunity to make a meaningful impact on members' health and wellness journeys every day
