About Venture X Downtown Columbia At Venture X Downtown Columbia, we believe work should be more than a place to get things done. It should be inspiring, welcoming, and energizing. Our workspace is designed for entrepreneurs, professionals, growing businesses, and enterprise teams who value exceptional hospitality, premium amenities, and a vibrant professional community. The Member Experience Associate plays a central role in bringing that experience to life. As the first point of contact for members and guests, you help set the tone from the moment someone walks through the door. You build relationships, anticipate needs, and help ensure the workspace runs smoothly each day. If you enjoy creating warm, polished environments, thrive in a fast-paced setting, and take pride in delivering excellent service, we would love to meet you.

Position Summary Position Type:

Full-Time Reports To:

eXperience Ambassador The Member Experience Associate delivers a high-quality hospitality experience while supporting the daily operations of Venture X Downtown Columbia. This role combines front desk reception, member support, workspace operations, hospitality service, and administrative coordination. Key Responsibilities Reception & Member Experience

• Welcome members, guests, and visitors with a professional and friendly attitude.
• Answer telephone calls and respond to email inquiries promptly, professionally, and accurately.
• Manage visitor check-ins and notify members of arriving guests.
• Build genuine relationships with members and create a welcoming community atmosphere.
• Support members with day-to-day requests and resolve concerns with professionalism and care. Member Onboarding
• Draft membership agreement and building forms for new member.
• Coordinate with building and parking contacts for member access.
• Assist with access credentials, technology setup, workspace information, and first-day readiness.
• Ensure onboarding documentation, member records, and system updates are completed accurately. Hospitality & Workspace Operations
• Open and close the kitchen and hospitality areas each day.
• Prepare coffee station and keep beverages, refreshments, and hospitality supplies fully stocked.
• Maintain cleanliness and presentation of kitchens, lounges, and shared spaces.
• Monitor inventory levels and assist with ordering supplies as needed. Meeting Room Management.
• Prepare meeting rooms before each booking.
• Clean and reset meeting rooms and the demonstration office immediately after use.
• Replenish amenities and confirm presentation technology is functioning properly. Office & Administrative Support
• Process mail for virtual office members and private office members.
• Scan in mail, forward mail, and submit additional billing requirements to AR.
• Maintain the overall appearance of the workspace.
• Complete daily walkthroughs to identify maintenance, cleanliness, or presentation concerns.
• Restock office supplies and support light operational tasks.
• Maintain member records and assist with administrative duties.
• Support community events, marketing initiatives, and prospective member tours. Qualifications
• Exceptional customer service and communication skills.
• Organized, proactive, and detail-oriented.
• Comfortable multitasking in a fast-paced environment.
• Professional appearance and positive attitude.
• Confident using Microsoft Office, Google Workspace, and web-based software.
• Previous experience in hospitality, reception, coworking, hotels, or customer service preferred.
• Experience with workplace management software, such as Nexudus or a similar platform, is an advantage but not required. Physical Requirements
• Stand and walk for extended periods.
• Lift and carry up to 25 pounds.
• Perform light cleaning and workspace setup duties.
• Operate office equipment, coffee machines, dishwashers, and kitchen appliances. Key Performance Indicators (KPIs)
• Process mail daily.
• Deliver exceptional member service and hospitality.
• Answer calls within three rings and respond promptly to internal and external emails.
• Reset meeting rooms within 10 minutes of each booking.
• Maintain kitchens and common areas to Venture X standards.
• Complete new member onboarding within two days of move-in, preferably on move-in day.
• Perform daily workspace inspections.
• Support positive member engagement and online reviews.

Apply Today Please submit your resume and a brief cover letter explaining why you would be a great fit for the Venture X Downtown Columbia team. We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Pay:

$17.00 - $19.00 per hour

Benefits:

Paid time off

Work Location:

In person