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VX
Venture X - Downtown Columbia
Part Time-Member Experience Associate
Entry-Level JobVerifiedNo experience needed
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Based on South Carolina data
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What they do
A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
$36,519 / year median in South Carolina
+13% projected growth
Job Description
Job Summary M-F 8-2pm -The Member Experience Associate delivers a high-quality hospitality experience while supporting the daily operations of Venture X Downtown Columbia. This role combines front desk reception, member support, workspace operations, hospitality service, and administrative coordination. Key Responsibilities Reception & Member Experience
- Welcome members, guests, and visitors with a professional and friendly attitude.
- Manage visitor check-ins and notify members of arriving guests.
- Build genuine relationships with members and create a welcoming community atmosphere.
- Support members with day-to-day requests and resolve concerns with professionalism and care.
- Administrative duties for onboarding members. Hospitality & Workspace Operations
- Open the cafe and hospitality areas each day.
- Prepare coffee station and keep beverages, refreshments, and hospitality supplies fully stocked and organized.
- Maintain cleanliness and presentation of cafe, lounge and shared spaces.
- Monitor inventory levels and assist with ordering supplies as needed. Meeting Room Management.
- Prepared guest list for upcoming meetings and submit to security
- Prepare meeting rooms before each booking.
- Clean and reset meeting rooms immediately after use.
- Replenish amenities and confirm presentation technology is functioning properly. Office & Administrative Support
- Process mail for members.
- Scan in mail, forward mail, and complete billing.
- Complete routine data entry assignments
- Restock office supplies and support light operational tasks.
- Maintain member records and assist with administrative duties.
- Support preparation for community events, marketing initiatives, and prospective member tours. Qualifications
- Like to Smile and Be Social!
- Exceptional customer service and communication skills.
- Organized, proactive, and detail-oriented.
- Comfortable multitasking in a fast-paced environment.
- Professional appearance and positive attitude.
- Confident using Microsoft Office, Google Docs, and web-based software.
- Previous experience in hospitality, reception, coworking, hotels, or customer service preferred.
- Experience with workplace management software, such as Nexudus or a similar platform, is an advantage but not required.