Reservation Specialist

Reservation Specialist Legacy Executive Transportation LLC. Chattanooga, TN Job Details Part-time | Full-time $15 - $20 an hour 8 hours ago Qualifications Computer operation Guest relations Writing skills Upselling Attention to detail Full Job Description Job Summary We are seeking a dynamic and enthusiastic Reservation Specialist to join our team! In this vital role, you will be the first point of contact for our guests, providing exceptional service while managing reservations with precision and care. Your energetic approach will help create memorable experiences for our clients by efficiently handling booking inquiries, travel arrangements, and special requests. If you thrive in a fast-paced environment and enjoy helping others plan their perfect trips, this is the opportunity for you to shine and grow within a vibrant hospitality setting. Responsibilities Respond promptly to reservation inquiries via phone, email, or online platforms with a friendly and professional demeanor Manage and update reservation systems accurately, ensuring all details are correct and complete Assist guests with transportation arrangements and activity recommendations Provide personalized customer service by understanding guest preferences and offering tailored solutions Coordinate with Chauffeurs to confirm reservations and special requests Handle modifications or cancellations efficiently while maintaining positive guest relationships Maintain detailed records of all reservations, inquiries, and guest interactions for quality assurance and reporting purposes Skills Strong sales skills with the ability to upsell services and enhance guest experiences Excellent customer service skills to create welcoming interactions and resolve issues effectively Knowledge of travel planning processes and operations to assist guests comprehensively Prior experience in reservations and/or customer service via phone is highly desirable Exceptional communication skills—both verbal and written—ensuring clarity and professionalism in every interaction Ability to multitask efficiently in a fast-paced setting while maintaining attention to detail Proficiency with reservation management software and basic computer applications Join us as a Reservation Specialist and be part of a passionate team dedicated to delivering outstanding hospitality experiences! Your energy, expertise, and commitment will help us create memorable journeys for every guest we serve.

Pay:

$15.00 - $20.00 per hour

Work Location:

In person