A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
Knoxville, TN Job Details Part-time $16 an hour 15 hours ago Qualifications Team leadership De-escalation techniques Conflict de-escalation Emergency response in crisis intervention Emotional support for patients Trauma awareness Substance abuse Emotional safety support Productivity software Experience working with individuals from underserved communities Full Job Description Duties Treats guests with overwhelming biblical hospitality and respect. Provides spiritual comfort through listening, prayer, and sound biblical consolation to residents as the opportunity presents. Assist with resident intakes; check incoming luggage and bags, distribute linens, towels, and toiletries. Accurately administer and document results of drug/nicotine testing. Monitor resident's taking medications and document with accuracy. Assist with resident transporting to and/or from appointments as needed. Ensures the safety and security of the environment for residents, employees, and volunteers. Maintains necessary documentation for efficient service delivery and accomplishing of ministry purpose. Supervises, trains, and coaches volunteers as assigned. Represents KARM appropriately to residents, volunteers, donors, and partner agencies. Exhibits a caring Christian lifestyle to residents, co-workers, volunteers and donors. Establishes with residents, volunteers, interns, and employees a beginning sense of safety and hope, for personal growth and change. Leads with a basic understanding of trauma, mental illness, alcohol and drug addiction issues, physical and sexual abuse, and poverty, specifically in regard those affected by these. Performs administrative duties as needed. Requirements Ability to share the Gospel and demonstrate Christian values and beliefs when interacting with residents, peers and the public. Ability to show compassion, set appropriate limits, and exercise mature judgment regarding any necessitated service restriction, Have a basic understanding of trauma, mental illness, alcohol and drug addiction issues, physical and sexual abuse, and poverty, specifically in regard to how to communicate with residents affected by these, how to identify and respond to a crisis, and how to defuse situations. Ability to safely defuse tense situations and to de-escalate potentially harmful or violent situations. Competent user of Microsoft Office applications and other office equipment. Ability to give direction to others; high degree of flexibility and resourcefulness. CPR and Basic First Aid, desired. AS or equivalent education and experience. 2-3 years related experience preferred. Basic organizational and follow-up skills.
