Admission Concierge

Admission Concierge Smyrna, TN Job Details Full-time 3 days ago Benefits Tuition reimbursement Paid sick time Qualifications Long term care experience Customer service English Bachelor's degree Decision making Patient interaction 1 year Cross-functional collaboration Marketing Entry level Full Job Description The Waters of Smyrna is now hiring for Admission Concierge to join our TEAM. Excellent Pay PayActiv Tuition Reimbursement Flexible Scheduling Paid Birthdays Paid Vacation Time-Cash Out Option Paid Sick Time The Admissions Concierge will be appointed to overseeing all admissions coming into the health center(s) from pre-admission to discharge. As well, The Admissions Concierge will perform all customer service rounds within first 24 hours of patient stay ensuring patient satisfaction, reporting back to appropriate center leadership and ongoing throughout the duration of patient stay. Admissions Concierge will work closely with the marketing team and health center team to create a seamless admissions experience including communicating patient specific needs, room readiness and hospitalized patient follow-up and return.

QUALIFICATIONS

Previous experience in Long Term Care, preferably in admissions and/or marketing Bachelor's Degree preferred Must be able to read, write, and speak the English language in an understandable manner Must possess the ability to make independent decisions when circumstances warrant such action Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel and the general public Must possess leadership and supervisory ability and willingness to work harmoniously with all personnel Must have patience, tact, cheerful disposition and enthusiasm Must be willing to travel Required experience: Long term care: 1 year Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, our company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. (EEO)