Front Desk Receptionist / Patient Concierge Your Houston ENT & WellnessHouston, TX$18-$22/hour |

Full-Time Schedule Monday-Thursday:

7:30 AM-4:00

PMFriday:

7:30 AM-1:00 PM About Us Your Houston ENT & Wellness is a boutique, concierge-style medical practice focused on providing an elevated, personalized patient experience. Our practice offers ENT care, wellness and primary care services, weight management, hormone optimization, and aesthetic treatments. We are looking for a warm, energetic, highly organized Front Desk Receptionist / Patient Concierge who genuinely enjoys people and takes pride in creating an exceptional experience from the moment a patient walks through the door. Our front desk is the face and first impression of our practice, so we are looking for someone who is naturally friendly, upbeat, polished, and genuinely happy to be at work and engage with our patients. What You'll Do Greet every patient warmly and create a welcoming, concierge-level experience Check patients in and out efficiently and professionally Answer incoming calls and respond to patient messages Schedule and confirm appointments Collect payments and assist with front-office transactions Help patients navigate services, appointments, and general questions Maintain accurate patient information and documentation Keep the reception area clean, organized, and presentation-ready Assist with patient forms, consents, and administrative tasks Communicate effectively with providers and clinical staff Help maintain smooth patient flow throughout the day Assist with daily opening and closing responsibilities Provide excellent customer service in person, over the phone, and through electronic communication Who We're Looking For Our ideal candidate is: Bubbly, positive, warm, and genuinely enjoys interacting with people Dependable and punctual Professional and polished in appearance and communication Highly organized and detail-oriented Comfortable multitasking in a busy environment Proactive and willing to help without always needing to be asked Friendly, personable, and confident communicating with patients Comfortable learning new technology and medical-office systems A team player with a strong work ethic and a "how can I help?" mentality Able to remain calm, pleasant, and solutions-focused when the office gets busy Bilingual English/Spanish is a major plus, but is not required. Previous experience in a medical office, concierge practice, aesthetics practice, hospitality, or high-end customer service is preferred. However, we are especially interested in finding the right personality, attitude, and work ethic for our team. Compensation & Hours $18-$22/hour, depending on experience and qualifications.

Monday-Thursday:

7:30 AM-4:00

PMFriday:

7:30 AM-1:00 PM Applicants must be able to reliably work the full scheduled hours. What Makes This Role Different We are a small, relationship-focused practice where patients should feel known and cared for—not like a number. We want our front desk team to provide the type of service you would expect from a boutique hotel or concierge business while maintaining the professionalism and discretion expected in a medical practice. If you are naturally outgoing, love helping people, notice the little details, and enjoy creating a positive environment for both patients and coworkers, we would love to meet you.

To apply:

Please submit your resume along with a brief introduction telling us why you think you would be a great fit for a concierge-style medical practice.

Pay:

$18.00 - $22.00 per hour

Benefits:

Employee discount Free flu shots Free health screenings Free parking Opportunities for advancement Paid sick time Paid time off Paid training

Work Location:

In person