LEAD PRODUCT CONCIERGE

Mercedes-Benz of San Antonio - 3.9 San Antonio, TX Job Details $19 an hour 11 hours ago Qualifications Basic math High school diploma or

GED Driver's License Full Job Description Job Title:

Mercedes Lead Product Concierge Department:

Sales Reports to:

Sales Manager FLSA Status:

Non-exempt Prepared by: James Womack SUMMARY Functions as a lead customer service representative for the sales department, ensuring the customer has an exceptional car buying experience.

ESSENTIAL DUTIES

Essential duties include the following. Other duties may be assigned. Trains all Product Concierges, provides teambuilding, and organizes Product Concierge department. Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom floor and sales lot. Utilizes dealership sales control and follow-up system. Attends product and sales training courses as requested by sales manager. Ensures sold vehicles have been properly cleaned for delivery. Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork. Introduces customers to service department personnel and schedules first service appointment. Attends sales meetings.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or

EXPERIENCE

High school diploma or general education degree (GED); and three months related experience and/or training.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common factors, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule from.

CERTIFICATES, LICENSES, REGISTRATIONS

Manufacturer Training Valid Driver's License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear. The employee is occasionally required to sit; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate.