Guest Services - Ticket Office, Utah Shakespeare Festival

The Ticket Office Agent supports smooth ticketing operations and delivers excellent customer service at the Utah Shakespeare Festival. Responsibilities include assisting patrons with ticket purchases, exchanges, inquiries, and resolving customer concerns. Evening, weekend, and holiday shifts are required.

Date of first consideration:

04/07/2026. Attending mandatory training sessions scheduled in May/June to ensure proficiency in assigned responsibilities and safety protocols. Utilizing ticketing software to sell, exchange, and return tickets both in-person and over the phone. Preparing ticket orders for mail or will call. Moving stanchions and signage, stocking publications, and performing other light custodial duties. Serving as a point of assistance and information for guests on-site. Assisting with season setup, cleanup, and attending monthly scheduling meetings. Undertaking other duties as assigned. Minimum Qualifications Demonstrating availability to work shifts lasting 4-6 hours, including evenings, weekends, and holidays, within operational hours of 9:45 AM-8:15 PM. Managing a team, prioritizing tasks, and remaining calm under pressure. Exhibiting excellent problem-solving skills, particularly in resolving conflicts or patron complaints. Demonstrating the ability to work collaboratively in a team environment while maintaining a positive and professional attitude. Maintaining a professional demeanor and appearance while representing the festival. Ability to work collaboratively in a team environment, prioritize tasks effectively, and remain calm under pressure. Strong physical stamina, including the ability to remain at an assigned station, possibly sitting for extended time periods, and performing physical tasks such as moving objects weighing up to 50 lbs. Excellent organizational skills and attention to detail to handle theater preparations, crowd control, and other front-of-house responsibilities efficiently. Professional dress, demeanor and appearance while representing the festival. Preferred Qualifications Possessing previous experience in live theater, event management, or a similar environment. This position is contingent on funding. Due to recent changes in H1B visa fees, Southern Utah University is no longer able to sponsor international faculty and staff that require an H1B visa and are currently living outside of the United States.