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Ramada by Wyndham Draper

Overnight Front Desk

Career Insights for Concierge

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What they do

A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.

$40,523 / year median in Utah

+19% projected growth

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Job Description

Job Summary We are seeking a dynamic and attentive Overnight Front Desk Associate to join our team and ensure smooth operations during nighttime hours. In this vital role, you will serve as the first point of contact for visitors, guests, and staff, providing exceptional customer service while managing administrative tasks efficiently. Your energy, organizational skills, and professionalism will help create a welcoming environment and support the overall success of our facility. This position offers an exciting opportunity for individuals with office management experience who thrive in fast-paced settings and enjoy engaging with people.
Timing:
11PM to 7AM (Monday, Friday and Saturday) Duties Greet and assist visitors, guests, and staff with a friendly, professional demeanor during overnight shifts Manage multi-line phone systems to handle inquiries, direct calls, and provide information promptly Maintain a clean and organized front desk area. Utilize computer skills to update records using Microsoft Office Suite, Google Workspace, and QuickBooks as needed Support office management tasks such as logging maintenance request/s, guest complaints resolution, etc. Ensure proper phone etiquette while answering inquiries and providing excellent customer support Set-up breakfast in the morning. Conduct routine office checks, manage incoming deliveries, and coordinate with other departments for smooth operations Qualifications Proven experience in front desk or roles within an office environment. Strong computer literacy. Excellent organizational skills with the ability to multitask efficiently during overnight hours. Exceptional phone etiquette and customer service skills to handle inquiries professionally. Join us in creating a welcoming atmosphere during the overnight hours! We value energetic individuals who are committed to delivering outstanding service while supporting the seamless functioning of our facility. This paid position offers an engaging environment where your organizational talents can shine!
Pay:
$12.00 - $16.00 per hour
Work Location:
In person