A Concierge provides special assistance and courtesy services to guests and patrons at a hotel or club. Greets and provides services for building residents or tenants. Arranges reservations, purchases tickets, answers questions and responds to customer requests.
Summary The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest "ski beaches" in the world. The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
Role Summary:
The Seasonal Concierge serves as a key guest‑facing representative of Grand Hyatt Deer Valley, delivering elevated, personalized service throughout our peak winter season. This role requires deep knowledge of Park City, Deer Valley Resort, local attractions, and winter activities, including first‑hand familiarity with skiing as a sport. The Concierge will support families, high‑touch stays, and heavy request volume with professionalism, warmth, and efficiency. This position is essential in maintaining exceptional guest satisfaction during our busiest months, ensuring every stay feels seamless, informed, and thoughtfully cared for.
Key Responsibilities:
Personalized Guest Service — Arrange dining, transportation, ski rentals, lift tickets, childcare, and activity reservations with accuracy and care. Expert Local Knowledge — Provide informed recommendations on Park City attractions, Deer Valley Resort, winter activities, seasonal events, and hidden local gems. Ski Expertise — Confidently explain ski terrain, ability levels, lesson programs, gear needs, and resort navigation; connect authentically with guests about skiing culture and experience. Winter Seasonal Offerings — Guide guests toward winter‑specific attractions such as snowshoeing, tubing, sleigh rides, Nordic skiing, ice skating, and holiday programming. High‑Volume Request Management — Navigate extremely busy environments with composure, prioritizing requests and maintaining elevated service standards. Family & VIP Support — Provide thoughtful care for families, special‑occasion stays, and guests requiring additional attention or customization. On‑Property Experience Support — Assist with resort activations, seasonal programming, and guest experiences as needed. Vendor & Partner Relations — Maintain strong relationships with local partners to enhance guest offerings and secure preferred access. Professional Communication — Deliver timely, polished responses to guest inquiries across all communication channels. Operational Collaboration — Work closely with Front Office, Recreation, and VIP teams to ensure seamless guest flow and coverage. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Please note:
We are not able to provide sponsorship for work authorization or visa sponsorship for this position. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel. Play PausePlay 00:00 01:58 UnmuteMute Disable captionsEnable captions Settings CaptionsDisabled Qualitydefault SpeedNormal Captions Quality Speed 0.5× 0.75× Normal 1.25× 1.5× 1.75× 2× Exit fullscreenEnter fullscreen Qualifications Previous hospitality or guest‑service experience preferred. Strong, demonstrated knowledge of Park City, Deer Valley, and surrounding attractions. First‑hand familiarity with skiing — able to explain terrain, gear, lessons, and resort navigation confidently. Ability to thrive in high‑volume, fast‑paced environments with elevated guest expectations. Excellent communication, problem‑solving, and interpersonal skills. Flexible availability, including evenings, weekends, and holidays. Warm, polished, guest‑focused demeanor aligned with luxury service standards.
