Required Experience Education and Experience Minimum of 3 years of customer service experience in a professional environment. High school diploma or equivalent required. Previous residential, condominium, hospitality, or front desk experience preferred.

Knowledge and Technical Skills English Language:

Strong command of English grammar, spelling, vocabulary, and written and verbal communication.

Administrative and Clerical:

Familiarity with general office procedures, recordkeeping, file management, document preparation, package handling, and administrative systems.

Computers and Technology:

Proficiency with Microsoft Office and the ability to use the internet to locate information. BuildingLink experience is required.

Core Skills Active Learning:

Ability to learn new procedures, systems, and information and apply them effectively.

Active Listening:

Pays close attention to residents, guests, coworkers, and vendors to fully understand questions, concerns, and requests.

Critical Thinking:

Uses sound judgment and logical reasoning to identify issues and determine appropriate solutions.

Learning and Adaptability:

Quickly learns new responsibilities, procedures, and technology.

Monitoring:

Maintains awareness of building activities, resident requests, packages, and front desk operations.

Reading Comprehension:

Understands policies, procedures, notices, and other work-related materials.

Communication:

Communicates clearly, professionally, and respectfully with residents, guests, vendors, and coworkers.

Written Communication:

Prepares clear and professional emails, notes, reports, and other written communications.

Customer Service and Interpersonal Skills Coordination:

Works effectively with residents, management, maintenance, security, vendors, and other staff.

Instruction:

Provides residents and guests with clear information regarding building procedures and services.

Conflict Resolution:

Handles concerns professionally and works toward appropriate resolutions.

Service Orientation:

Demonstrates a proactive approach to assisting residents and meeting their needs.

Professional Awareness:

Recognizes residents' and guests' needs and responds appropriately to their concerns and reactions.

Professionalism:

Maintains a welcoming, respectful, and service-focused attitude at all times.

Resource and Time Management Resource Management:

Properly manages building equipment, supplies, loaner items, amenities, and other resources.

Time Management:

Prioritizes daily responsibilities and completes tasks efficiently while maintaining excellent customer service. Primary Job Responsibilities Assist residents and guests with information about nearby shopping, dining, entertainment, recreational activities, and other local services. Receive, organize, secure, and distribute packages, groceries, flowers, mail, luggage, and other deliveries. Assist with resident requests involving the pickup, delivery, or transportation of items. Coordinate loaner equipment and supplies for residents, including fans, heaters, and battery chargers. Provide basic business services such as scanning, emailing, copying, and shipping documents or packages. Welcome residents, guests, vendors, and visitors in a friendly and professional manner. Verify and announce visitors, contractors, and delivery personnel in accordance with building procedures. Respond promptly to resident questions, requests, and concerns and follow up as needed. Follow established procedures when handling emergencies, complaints, and other sensitive situations. Receive and accurately log packages in BuildingLink, ensuring timely and proper distribution. Handle perishable deliveries, including groceries, meals, flowers, and food boxes, with appropriate urgency and care. Follow all key control procedures and maintain strict accountability for building keys and access devices. Failure to follow key control procedures may result in disciplinary action, up to and including termination. Schedule and manage reservations for amenity spaces, freight elevators, parking areas, and resident loaner items. Consistently enforce building policies and procedures in a professional, courteous, and fair manner. Conduct regular perimeter and building checks and document observations in the shift log at required intervals. Maintain a clean, organized, and professional lobby and front desk area, including keeping the coffee station stocked and presentable. Assist with welcoming new residents and coordinating move-ins, including elevator reservations and personalized welcome notes. Maintain accurate records and communicate important information to management and other departments. Use BuildingLink and other building systems to document resident requests, package activity, reservations, and daily operations. Competencies Professional verbal and written communication Customer service Active listening Critical thinking and sound judgment Problem-solving Organization and attention to detail Coordination and teamwork Reading comprehension Social awareness Ability to handle multiple priorities Ability to work effectively in a fast-paced residential environment Physical Requirements Ability to remain standing and active for extended periods, including shifts of up to 8 hours. Ability to walk, bend, kneel, reach, grasp, and move throughout the property as needed. Ability to safely climb full flights of stairs when required. Ability to lift and carry items weighing at least 30 pounds . Ability to perform the physical duties associated with package handling, deliveries, building inspections, and front desk operations.

Pay:

$18.00 - $20.00 per hour

Benefits:

Health insurance Paid time off

Experience:

Customer service: 2 years (Required)

Language:

English (Required)

Work Location:

In person