Be the Face of a Concierge Men's Health Practice Men's Wellness Centers is seeking an exceptional Medical Concierge to help deliver the premium member experience that sets us apart from traditional healthcare practices. This is not a typical receptionist position. As a Medical Concierge, you will serve as the first point of contact for members and help create a welcoming, comfortable, and highly personalized experience from the moment a patient walks through our doors. You will coordinate appointments, support patient care journeys, manage medical records and communications, maintain a professional clinic environment, and help ensure every member receives concierge-level service. If you enjoy helping people, thrive in a fast-paced environment, and take pride in creating exceptional customer experiences, we would love to meet you. Why Join Men's Wellness Centers? Growing multi-location men's health practice Concierge healthcare environment Professional and modern clinic setting Meaningful work helping men improve their health and quality of life Opportunity for career advancement as we continue to expand Collaborative and supportive team culture Full benefits package What You'll DoDeliver an Exceptional Member Experience Welcome patients, members, and guests with professionalism and warmth Create a comfortable, hospitality-focused environment Ensure every member feels valued, informed, and supported Assist with patient questions and service needs Support a concierge-level experience throughout every visit Coordinate Appointments and Patient Flow Schedule consultations, follow-up visits, treatments, and laboratory appointments Confirm appointments and manage scheduling changes Coordinate patient flow throughout the clinic Communicate with providers, nursing staff, and Patient Care Coordinators Help ensure efficient clinic operations and minimize patient wait times Manage Medical Records and Care Coordination Assist patients with intake forms, consents, and required documentation Obtain and upload medical records, laboratory results, pharmacy records, and related documentation into the EMR Coordinate records requests with physician offices, pharmacies, laboratories, and healthcare organizations Facilitate communication between patients, providers, and outside healthcare organizations Maintain accurate and organized patient records Support Clinic Operations Maintain waiting areas, reception areas, and common spaces Ensure supplies, refreshments, educational materials, and amenities remain stocked and organized Assist with office supply inventory and ordering Support clinic opening and closing procedures Assist with special projects and clinic events What We're Looking ForRequired Excellent customer service and communication skills Professional appearance and demeanor Strong organizational and multitasking abilities Ability to thrive in a fast-paced environment Strong computer skills and attention to detail Ability to learn EMR, scheduling, CRM, and communication systems Preferred Medical reception experience Concierge, hospitality, luxury retail, wellness, or fitness experience Experience obtaining medical records and coordinating documentation Experience working with EMR systems Experience communicating with physician offices, pharmacies, or healthcare organizations Passion for delivering exceptional customer experiences The Ideal Candidate You are someone who: Loves helping people Creates positive first impressions Anticipates needs before being asked Maintains professionalism under pressure Takes pride in organization and attention to detail Enjoys building relationships with patients and team members Understands that hospitality and healthcare can work together Schedule Part-time Monday through Saturday, during the hours of 8:30am to 6:30 pm M-F; 7:30 - 4:30 Sat Rotating Saturdays preferred In-person position About Men's Wellness Centers Men's Wellness Centers is Virginia's trusted leader in Testosterone Replacement Therapy (TRT), hormone optimization, medical weight loss, and men's wellness services. With locations in Richmond, Newport News, and Virginia Beach, we provide concierge-level care focused on helping men improve their health, confidence, energy, and quality of life. As we continue to grow, we're looking for team members who are passionate about delivering an exceptional patient experience and helping build something special. Apply Today Join a team that combines healthcare excellence with world-class member service.

Pay:

$18.00 - $23.00 per hour

Benefits:

Employee discount Opportunities for advancement

Work Location:

In person