GENERAL FUNCTION

Under the direction of the membership department leadership and in accordance with association policies, the Greeter/Scanner is responsible for welcoming members and guests, verifying identification prior to entry into the facility, providing information about YMCA programs and services, answering inquiries from visitors, and maintaining a clean and organized front desk area. This role also requires the ability to regularly extract information from various software apps.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Create an environment that is welcoming, nurturing, and genuine for all members and guests. Ensure safety of the facility by verifying identity and membership/program status for all who enter. Greet members by name and answer questions regarding programs and the facility, using on-line resources and written policies and procedures. Respond to customers or member's needs. Handle complaints in a courteous, patient manner using problem solving techniques. Answer telephone in professional manner on or before the third ring, provide accurate information, and transfer calls as necessary. Responsible for strict adherence to all YMCA of Greater Waukesha County department policies and procedures related to safety, rules and other regulations. Possess knowledge of emergency procedures as they relate to calling 911, informing the Building Supervisor and/or Manager on Duty of weather, medical, or facility emergencies and performing related functions as required by emergency staff. Uphold the core values of the YMCA when working with people within the YMCA facilities and community. Open or close the facility in accordance with the posted hours. Make sure that the facility is empty and secure at closing.

EDUCATION AND EXPERIENCE

: This position requires an enthusiastic individual who can relate well to members and community participants in person or by telephone. The position requires computer skills and the ability to extract information from various software programs. Public relations and customer service skills are essential. Must be self-motivated, demonstrate decision-making skills, and work well with members and staff. This person will exhibit the core values of caring, honesty, responsibility, and respect in all aspects of their work with the

YMCA. EQUAL OPPORTUNITY EMPLOYER THE YMCA WELCOMES A DIVERSE WORKFORCE

The Y:

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