Club Manager - Pickleball Club

Club Manager - Pickleball Club The HUB Pickleball Campbell, CA Job Details Full-time $60,000 - $80,000 a year 1 day ago Benefits 401(k) Paid time off Employee discount Qualifications Community engagement Teamwork Customer retention Guest relations Operations management Interpersonal skills Writing skills Email marketing campaigns Maintenance work Employee retention Lead generation Routine inspections Mid-level Customer inquiry handling Fitness sales Team development Financial operations management Attention to detail Decision making Accounting Newsletters (communication methods) CRM system proficiency Maintenance management Clean workspace maintenance Health club & gym management POS systems Leadership Team motivation (leadership skill) Communication skills Customer acquisition Performance evaluation Full Job Description

OVERVIEW

The Club Manager of The HUB is a driven, service-oriented leader with excellent communication skills, who brings flexibility, leadership, and technical knowledge to the team. This person sets a strong example, cultivates a culture of teamwork and motivation, and values building genuine community by connecting with people personally.

RESPONSIBILITIES

Your Members Member Experience & Service:

Champion exceptional Member hospitality, setting a strong example for the team. Be the standard-bearer for friendly, passionate Guest service, not only satisfying requests but also proactively anticipating Member and Team needs.

Feedback & Retention:

Actively solicit and welcome Member feedback, developing and implementing appropriate action plans. Monitor and analyze membership cancellation trends to inform retention strategies.

Marketing & Communication:

Drive local marketing, lead generation, and prompt follow-up on Member inquiries. Oversee the creation and distribution of promotional emails and monthly Member newsletters.

Your Team Leadership & Development:

Select, develop, and retain Team Members through genuine leadership. Ensure equitable and respectful treatment, fostering an environment of open communication and building rapport by spending time with the Team.

Performance Management:

Conduct quarterly evaluations of the Team to ensure consistent adherence to active customer service standards within the club.

Your Club Financial & Operations Management:

Manage the Point-of-Sale (POS) system, including item maintenance, process refinement, and utilizing reporting for business oversight. Ensure financial targets are met and all accounting procedures are followed correctly.

Events & Programming:

Evaluate the Team's execution and effectiveness of scheduled programming, such as clinics, competitive events and socials.

Safety & Cleanliness:

Maintain a safe, clean, and well-maintained facility. Schedule and manage regular cleaning, inspection, and maintenance, and perform or coordinate necessary repairs. Follow required procedures for logging and reporting all incidents.

QUALIFICATIONS

Experience:

Proven management experience in a fitness, sport club environment.

Sales & Growth:

Demonstrated ability to successfully attract and enroll new Members into the facility.

Skills:

Proactive problem-solver with strong decision-making skills. Ability to effectively manage multiple projects and tasks simultaneously. Excellent verbal and written communication skills. Highly organized and detail-oriented.

Leadership:

Proven ability to build strong relationships, lead, and develop a high-performing Team.

Passion:

Genuine enthusiasm for creating a unified community

Technical Acumen:

Demonstrated capability to manage multiple systems (e.g., POS, CRM, CourtReserve).

Job Type:

Full-time Pay:

$60,000.00 - $80,000.00 per year

Benefits:

401(k) Employee discount Paid time off

Work Location:

In person