Lead Our Annapolis Showroom. Build the Customer Experience. At KustomScapes & Pools , we transform backyards into luxury living spaces. As our Store Manager in Annapolis , you won't just manage a retail floor—you will run the operational hub of our local store, driving sales growth, coordinating client services, and leading a high-performing team to deliver a world-class outdoor living experience. If you are a proactive retail leader who excels at multitasking, scheduling operations, and exceeding customer expectations, we want you on our leadership team.

What You'll Do Manage Service Operations:

Coordinate and schedule service calls and maintenance visits for pool clients, serving as the central point of contact for service-related inquiries.

Service Billing & Invoicing:

Handle service billing, process client payments, and address customer questions regarding service estimates or accounts.

Drive Business Performance:

Oversee daily store operations to maximize efficiency, boost sales revenue, and achieve profitability targets.

Lead & Inspire:

Recruit, train, and mentor a high-performing retail team focused on outstanding service and expert advice.

Exceed Customer Expectations:

Resolve complex customer concerns quickly and professionally to maintain high satisfaction and loyalty.

Inventory & Merchandising:

Oversee stock management, conduct regular audits, and maintain high standards for visual displays and showroom presentation.

Store Administration:

Manage employee scheduling, Time Tracking, POS systems, daily cash reconciliation, and financial reporting.

Strategic Collaboration:

Partner with company leadership to align store and service operations with overall business goals.

What We're Looking For Retail Leadership:

2+ years of proven success in retail store management, service coordination, or a operational leadership role.

Scheduling & Administrative Skills:

Strong organizational skills with experience dispatching service crews, managing calendars, and handling client billing.

Proven Sales & Service Focus:

Excellent customer service mindset with a track record of driving revenue and resolving billing/service inquiries effectively.

Operational Proficiency:

Hands-on experience with POS systems, scheduling software, cash handling, and basic financial reporting. Industry Knowledge (Plus): Prior experience with pool chemistry, pool maintenance services, or outdoor living products is a major bonus (we will train the right operational leader). Why Join KustomScapes & Pools?

Competitive Compensation:

Top-tier base pay tailored to your skills and experience.

Growth Opportunities:

Play a vital leadership role in an expanding, high-demand industry.

Supportive Environment:

Work directly with company leadership in a collaborative, team-oriented culture.

Comprehensive Benefits:

Paid Holidays, Accured Sick Time, Matching 401K Retirement Plan, Employee Discounts.

Job Type:

Full-time Benefits:

401(k) Employee discount Paid time off

Work Location:

In person