Floor Supervisor Brooklyn's Down South is looking for an energetic, guest-oriented Floor Supervisor to help lead our front-of-house team through an exciting period of growth and change. If you love hospitality, lead by example, and get excited about building something better every shift we want you on our floor. About the Role As Floor Supervisor, you are the engine that keeps the dining room running smoothly. You'll support and guide the front-of-house team during service, ensure every guest has an exceptional experience, and serve as a key bridge between leadership and staff. This role is ideal for someone who's ready to step into leadership or sharpen the skills they already have within a restaurant that's actively evolving its culture and standards. Key Responsibilities - Floor Leadership & Service Oversee the dining room during service, ensuring tables are properly managed, paced, and attended to Lead pre-shift meetings, communicate specials, updates, and service priorities to the team Actively circulate the floor resolving issues before guests notice them and stepping in wherever needed Monitor service quality in real time and coach staff in the moment with professionalism and respect Team Support & Development Motivate, guide, and hold the front-of-house team accountable to Brooklyn's Down South's service standards Assist with onboarding and training new team members, modeling the behaviors and attitude we expect Foster a team culture that is positive, communicative, and guest-first Be a champion for change embrace new systems, standards, and ideas and bring the team along with enthusiasm Guest Experience Handle guest concerns and complaints swiftly, empathetically, and effectively Build genuine connections with guests that turn first-time visitors into loyal regulars Ensure every guest leaves feeling seen, cared for, and eager to return Operations Assist with opening and closing procedures, including cash handling and end-of-shift reporting Monitor dining room cleanliness, setup, and flow throughout service Communicate in real time with kitchen leadership to ensure smooth coordination between front and back of house Help manage reservations, waitlists, and table turns to maximize the guest experience and revenue What We're Looking For 2+ years of front-of-house experience in a restaurant setting, with at least 1 year in a supervisory or lead capacity A natural leader who earns respect through their attitude and work ethic, not just their title Strong communication and conflict resolution skills Genuine excitement about being part of a restaurant that is growing, changing, and raising the bar Ability to stay calm, focused, and solution-oriented in a fast-paced environment Familiarity with POS systems and basic restaurant operations

TIPS/RBS

certification or equivalent (or ability to obtain) Flexible availability including evenings, weekends, and holidays Why Brooklyn's Down South We're building something here - a team, a culture, and a guest experience we're proud of. The right Floor Supervisor will play a real role in shaping that. If you're someone who sees a challenge as an opportunity and shows up ready to lead every shift, we'd love to meet you.

Pay:

$20.00 per hour

Work Location:

In person