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Job Description
Primary Responsibilities:
Lead and oversee all clubhouse banquets, private events, and member function operations to ensure exceptional member and guest experiences. Coordinate all event logistics including room setup, staffing plans, service timelines, operational flow, and overall event execution. Maintain and manage the Club's banquet and social event schedule, ensuring details, timelines, and operational needs are properly communicated internally. Draft, edit, and distribute event communications across clubhouse channels including newsletters, flyers, email communications, promotional materials, and member event announcements. Meet with prospective and booked event clients to review event details, expectations, room layouts, timelines, and service needs. Serve as the primary on-site clubhouse contact during events by greeting members and guests, overseeing service standards, resolving issues proactively, and ensuring smooth execution. Work closely with the Dining Room Manager to support daily front-of-house operations, staffing coordination, member service standards, and clubhouse event execution. Assist with dining room operations as needed to ensure consistency in service standards and member experience throughout the clubhouse. Coordinate with culinary, bar, clubhouse operations, vendors, entertainment providers, and committee chairs to ensure seamless execution of all events and member functions. Develop event timelines, operational checklists, staffing plans, and set up diagrams to ensure all details are properly executed. Partner with communications and marketing resources to present events in a polished, professional, and brand-consistent manner. Support recruiting, training, scheduling, and development of banquet and event staff. Collect post-event feedback from members, guests, and leadership teams to continuously improve event quality and member satisfaction. Support repeat bookings, annual event renewals, and strong member relationships through consistent hospitality and operational excellence. Maintain a visible and active presence during clubhouse functions, creating a welcoming and service-oriented atmosphere for members and guests. Complete additional duties as assigned by Club leadership.
Qualifications:
Minimum 3-5 years of experience in hospitality, banquet operations, private clubs, event management, or clubhouse operations. Strong organizational and multitasking skills with exceptional attention to detail and follow-through. Professional written and verbal communication skills with the ability to interact confidently with members, guests, vendors, and Club leadership. Ability to remain calm, organized, and solutions-focused in a fast-paced hospitality environment. Experience coordinating multiple events simultaneously while maintaining high service and operational standards. Strong leadership presence with a hands-on, team-oriented approach to clubhouse operations. Proficiency with Microsoft Office, event coordination systems, and general administrative platforms preferred. Flexible schedule with availability to work evenings, weekends, holidays, and extended hours during peak event seasons.
